TDCX teikia klientų patirties sprendimus, padedančius įmonėms palaikyti ryšį su klientais ir teikti jiems pagalbą įvairiais kanalais. Įmonės pasiūloje pabrėžiami saugūs, privatumą tausojantys pranešimai, taip pat sudaromos sąlygos dalyvauti bendruomenėse ir bendrauti grupėse, kad sąveika būtų tvarkinga ir lengvai pasiekiama. Įmonės profilis gali būti aktualus specialistams, besidomintiems galimybėmis klientų patirties, komunikacijos paslaugų ir susijusių verslo palaikymo operacijų srityse.
Thai-Speaking Automotive Customer Service Specialist
Support automotive customers in Thai, resolve issues, and coordinate cases through to closure at TDCX in Singapore. The role focuses on first-contact resolution and improving the customer experience.
Aprašymas
- Support customers through relevant communication channels with responsive, high-quality service.
- Assess customer needs and investigate issues to determine suitable solutions.
- Resolve questions clearly and aim to complete requests on first contact.
- Coordinate with service partners and internal teams to close cases in line with service standards.
- Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow established procedures while delivering service that supports customer satisfaction.
- Build lasting customer relationships through attentive, proactive support.
- Undertake other duties assigned by management within the employment category and contribute to maintaining and continually improving TDCX’s Quality Management System.
Reikalavimai
- Diploma or higher qualification in any field, including advanced, graduate, postgraduate, professional, bachelor’s, or master’s degrees.
- Related experience of around two years is preferred; fresh graduates are also encouraged to apply.
- Strong time management and motivation to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions.
- Strong communication skills, including listening, empathy, phone etiquette, appropriate pace and tone, voice quality, grammar, and clear articulation.
- Comfort using computers and multiple systems, with the ability to learn new systems.
- Excellent spoken and written English and proficiency in the supporting market’s language.
- Thai proficiency is required for the supporting market.
Privalumai
- Attractive pay and workplace perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Team activities and employee recognition programs.
- Learning and development opportunities to support career growth.
- A positive workplace culture.
- Convenient location with direct public transport connections.
- Flexible work arrangements.
- Coaching and mentoring from experienced professionals.
- Opportunity to join a global company recognized with hundreds of industry awards.