„Global Payments Inc.“ yra pasaulinė prekybos technologijų įmonė, veikianti finansų, finansinių technologijų ir įmonių tarpusavio B2B paslaugų srityse. Jos platforma aptarnauja daugiau kaip 4 mln. klientų ir kasmet apdoroja maždaug 66 mlrd. operacijų, padėdama įmonėms valdyti mokėjimus ir susijusias prekybos operacijas. Apie 27 000 darbuotojų dirba technologijų, pardavimų, klientų aptarnavimo ir kitose srityse, todėl atsiveria galimybių specialistams, norintiems kurti ir palaikyti visame pasaulyje įmonių naudojamus įrankius.
Service Delivery Manager, Linux and AWS — Pune
Support application and production operations for a global payments company, managing services across AWS, Linux, SQL, and ITIL processes. Coordinate incidents, releases, and service improvements to maintain reliable production systems.
Aprašymas
- Serve as the main contact for application and production support.
- Contribute as an individual contributor, with no direct team management duties.
- Monitor application health, system performance, and service availability.
- Troubleshoot and resolve incidents, service requests, and production issues within SLA targets.
- Coordinate with development, infrastructure, database, and vendor teams to resolve issues.
- Lead root cause reviews for major incidents and put preventive measures in place.
- Oversee change, release, and deployment activities across environments.
- Review alerts, logs, and monitoring dashboards to spot risks early.
- Follow ITIL processes for incident, problem, change, and service request management.
- Keep operational documentation, knowledge articles, runbooks, and support procedures current.
- Track service metrics and KPIs, and prepare operational reports for stakeholders.
- Assist with disaster recovery exercises and business continuity activities.
- Guide junior analysts and share technical expertise.
- Take part in on-call support, weekend releases, and critical production activities.
- Advance service improvements to strengthen system stability and customer satisfaction.
Reikalavimai
- The job title states 6–8 years of experience.
- Substantial experience in application or production support.
- Practical use of AWS or DevOps tools for production support tasks.
- Knowledge of ITIL processes and service management.
- Experience with ServiceNow, a cloud dashboard, or a similar ticketing tool.
- Understanding of Linux or Unix, scripting, SQL, DB2, APIs, and cloud platforms.
- Strong troubleshooting and analytical abilities.
- Effective stakeholder management and communication skills.
- Ability to manage high-priority incidents in a fast-paced environment.
- Availability for rotating 24/7 shifts.
- Participation in on-call support, weekend releases, and critical production activities as required.
Privalumai
- Global career opportunities.
- Career opportunities that span borders.
- An inclusive, globally connected team environment.
- Learning opportunities with experienced industry professionals.