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Service Delivery Manager, Linux and AWS — Pune
Support application and production operations for a global payments company, managing services across AWS, Linux, SQL, and ITIL processes. Coordinate incidents, releases, and service improvements to maintain reliable production systems.
विवरण
- Serve as the main contact for application and production support.
- Contribute as an individual contributor, with no direct team management duties.
- Monitor application health, system performance, and service availability.
- Troubleshoot and resolve incidents, service requests, and production issues within SLA targets.
- Coordinate with development, infrastructure, database, and vendor teams to resolve issues.
- Lead root cause reviews for major incidents and put preventive measures in place.
- Oversee change, release, and deployment activities across environments.
- Review alerts, logs, and monitoring dashboards to spot risks early.
- Follow ITIL processes for incident, problem, change, and service request management.
- Keep operational documentation, knowledge articles, runbooks, and support procedures current.
- Track service metrics and KPIs, and prepare operational reports for stakeholders.
- Assist with disaster recovery exercises and business continuity activities.
- Guide junior analysts and share technical expertise.
- Take part in on-call support, weekend releases, and critical production activities.
- Advance service improvements to strengthen system stability and customer satisfaction.
आवश्यकताएँ
- The job title states 6–8 years of experience.
- Substantial experience in application or production support.
- Practical use of AWS or DevOps tools for production support tasks.
- Knowledge of ITIL processes and service management.
- Experience with ServiceNow, a cloud dashboard, or a similar ticketing tool.
- Understanding of Linux or Unix, scripting, SQL, DB2, APIs, and cloud platforms.
- Strong troubleshooting and analytical abilities.
- Effective stakeholder management and communication skills.
- Ability to manage high-priority incidents in a fast-paced environment.
- Availability for rotating 24/7 shifts.
- Participation in on-call support, weekend releases, and critical production activities as required.
लाभ
- Global career opportunities.
- Career opportunities that span borders.
- An inclusive, globally connected team environment.
- Learning opportunities with experienced industry professionals.
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