„Allstate“ teikia draudimo ir apsaugos produktus, skirtus būstui, automobiliams, įrenginiams ir tapatybės apsaugai. Įmonės veiklos centre – padėti klientams valdyti riziką, apsaugoti savo finansus ir drąsiau susidoroti su netikėtais įvykiais. Įmonė taip pat pabrėžia dalyvavimą bendruomenės veikloje ir darnų vystymąsi kaip platesnio požiūrio į klientų aptarnavimą ir teigiamo socialinio poveikio kūrimą dalį.
Senior Incident Management Consultant – Allstate (Remote, Illinois)
Resolve complex outages in Allstate’s Enterprise Command Center by leading rapid-response calls, coordinating escalations, and coaching analysts.
Jungtinės Valstijos
Ilinojus60 000 $ – 97 125 $ / metai
NuotolinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųKonsultantasAprašymas
- Manage complex incidents and coach less experienced analysts.
- Monitor infrastructure health and make timely decisions that support network performance and productivity.
- Escalate outages to support teams to restore services promptly.
- Detect and manage major incidents in the Enterprise Command Center.
- Run diagnostics to verify reported errors.
- Support incident detection in the Enterprise Command Center.
- Lead rapid-response calls during outages and drive them to resolution.
- Record discussions during rapid-response calls.
- Advise teams on documentation, interdependencies, and application details.
- Lead rapid-response calls and communicate clearly throughout.
- Use messaging, email, and conferencing tools to manage rapid-response calls.
- Communicate regularly with leaders at all levels.
- Lead or contribute to internal projects.
Reikalavimai
- At least 3 years of experience managing major incidents through resolution.
- Strong facilitation skills, including taking charge of major incident calls and keeping teams focused on resolution.
- Strong experience with ServiceNow and Microsoft Office tools, including Word, Excel, Outlook, OneNote, Copilot, and Teams.
- Strong experience with AI and automation.
- Experience collaborating and communicating across multiple areas.
- Excellent listening and communication skills for large conference calls, phone, and instant messaging.
- Experience handling or participating in major incident calls.
- Strong problem-solving and deductive reasoning skills.
- Ability to lead major incident calls and keep teams focused on resolution.
- Attention to detail.
- Strong oral and written communication skills.
- Accountability and willingness to own tasks and projects.
- Bachelor’s degree preferred.
- A background investigation is required.
- Allstate generally does not sponsor employment-based visas for this position.
- A dedicated, private home workspace free from distractions.
- Reliable internet with minimum speeds of 50 Mbps download and 5 Mbps upload.
Privalumai
- Technology setup provided, including a laptop, monitors, headset, keyboard, and mouse.
- Monthly connectivity reimbursement for employees eligible to work from home.