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Santander
Santander
BankininkystėDraudimasKonsultavimas
„Santander“ yra tarptautinė bankų grupė, aptarnaujanti mažmeninius, komercinius ir verslo klientus Europoje bei Amerikoje. Jos veikla apima kasdienę bankininkystę, vartotojų ir privatų finansavimą, verslo ir investicinę bankininkystę, turto valdymą bei prekybininkų mokėjimus per tokias platformas kaip „Getnet“. Organizacija taip pat investuoja į skaitmeninę bankininkystę ir dirbtiniu intelektu grindžiamas iniciatyvas, kartu daug dėmesio skirdama tvarumui, finansinei įtraukčiai ir investuotojų aptarnavimui. Platus veiklos modelis suburia komandas, dirbančias finansinių produktų, technologijų, mokėjimų ir bankinių operacijų srityse.
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Senior Fraud Consultant, Grade C

Investigate complex fraud cases for TSB, Santander’s banking subsidiary. Advise customers and colleagues while helping protect them and the business from financial loss.

GBJungtinė Karalystė
28 500 £ / metai
Darbas vietojeSutartisVyresnysis specialistasPrivaloma Kalba: anglųKonsultantas

Aprašymas

  • Support customers and TSB colleagues with complex fraud cases across multiple channels.
  • Listen to customers and colleagues to establish what happened.
  • Investigate fraud cases thoroughly.
  • Contact TSB teams and external stakeholders as needed.
  • Build a detailed, accurate picture of each individual situation.
  • Help protect customers and the business from fraud-related financial loss.
  • Take appropriate action.

Reikalavimai

  • Use fraud expertise to guide customers and colleagues through complex cases across different channels, bringing care and a personal touch to each conversation.
  • Work in a disciplined way, meet deadlines, and make sound decisions within your authority the first time.
  • Adapt quickly and remain calm and positive, with strong organisational skills.
  • Be eager to learn and improve customer journeys and fraud prevention and detection controls.
  • Fraud experience is preferred but not essential.
  • Reasonable accommodations may be provided to enable people with disabilities to perform the essential functions.

Privalumai

  • Receive an extra 9% of salary as cash or use it for flexible benefits such as dental cover, Cycle2Work, or additional holiday.
  • A variable pay award with a 5% on-target amount, based on company performance.
  • Company pension contributions from TSB of up to 13%.
  • 25 days of annual leave, plus bank holidays.
  • Private healthcare.
  • Career development opportunities within a global organisation.

Susiję darbai

AmeriLife

Remote Customer Care Representative — AmeriLife

AmeriLife
1 001 – 5 000 Darbuotojai
FinansaiKonsultavimasSveikatos priežiūra
USJungtinės ValstijosALAlabamaCTKonektikutasFLFloridaKYKentukisMDMerilandasMAMasačusetsasMIMičiganasMSMisisipėNHNaujasis HampšyrasNJNaujasis DžersisNCŠiaurės KarolinaPAPensilvanijaRIRod AilandasSCPietų KarolinaTNTenesisTXTeksasasVAVirdžinijaNuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimas

Support callers with Medicare and insurance questions at AmeriLife, researching issues and resolving requests in a remote call center role. Handle sensitive customer information with care while serving applicants, policyholders, agents, and medical providers.

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