Administrative Assistant, Desjardins — Hybrid in Montréal
Desjardins
Support Desjardins managers with documents, meetings, budgets, and internal operations. This hybrid role in Montréal requires advanced French and intermediate English.
Open
Santander is an international banking group serving retail, commercial and corporate customers across Europe and the Americas. Its business spans everyday banking, consumer and private finance, corporate and investment banking, asset management and merchant payments through platforms such as Getnet. The organization also invests in digital banking and AI-led initiatives, while maintaining a focus on sustainability, financial inclusion and investor services. Its broad operating model brings together teams working across financial products, technology, payments and banking operations.
Senior Fraud Consultant, Grade C
Investigate complex fraud cases for TSB, Santander’s banking subsidiary. Advise customers and colleagues while helping protect them and the business from financial loss.
Description
- Support customers and TSB colleagues with complex fraud cases across multiple channels.
- Listen to customers and colleagues to establish what happened.
- Investigate fraud cases thoroughly.
- Contact TSB teams and external stakeholders as needed.
- Build a detailed, accurate picture of each individual situation.
- Help protect customers and the business from fraud-related financial loss.
- Take appropriate action.
Requirements
- Use fraud expertise to guide customers and colleagues through complex cases across different channels, bringing care and a personal touch to each conversation.
- Work in a disciplined way, meet deadlines, and make sound decisions within your authority the first time.
- Adapt quickly and remain calm and positive, with strong organisational skills.
- Be eager to learn and improve customer journeys and fraud prevention and detection controls.
- Fraud experience is preferred but not essential.
- Reasonable accommodations may be provided to enable people with disabilities to perform the essential functions.
Benefits
- Receive an extra 9% of salary as cash or use it for flexible benefits such as dental cover, Cycle2Work, or additional holiday.
- A variable pay award with a 5% on-target amount, based on company performance.
- Company pension contributions from TSB of up to 13%.
- 25 days of annual leave, plus bank holidays.
- Private healthcare.
- Career development opportunities within a global organisation.
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