Santander je mednarodna bančna skupina, ki oskrbuje prebivalstvo ter poslovne in korporativne stranke v Evropi in Ameriki. Njeno poslovanje zajema vsakodnevno bančništvo, potrošniško in zasebno financiranje, korporativno in investicijsko bančništvo, upravljanje premoženja ter plačila za trgovce prek platform, kot je Getnet. Organizacija vlaga tudi v digitalno bančništvo in pobude, ki temeljijo na umetni inteligenci, pri tem pa ostaja osredotočena na trajnost, finančno vključenost in storitve za vlagatelje. Njen širok operativni model povezuje ekipe, ki delujejo na področjih finančnih produktov, tehnologije, plačil in bančnih operacij.
Senior Fraud Consultant, Grade C
Investigate complex fraud cases for TSB, Santander’s banking subsidiary. Advise customers and colleagues while helping protect them and the business from financial loss.
Opis
- Support customers and TSB colleagues with complex fraud cases across multiple channels.
- Listen to customers and colleagues to establish what happened.
- Investigate fraud cases thoroughly.
- Contact TSB teams and external stakeholders as needed.
- Build a detailed, accurate picture of each individual situation.
- Help protect customers and the business from fraud-related financial loss.
- Take appropriate action.
Zahteve
- Use fraud expertise to guide customers and colleagues through complex cases across different channels, bringing care and a personal touch to each conversation.
- Work in a disciplined way, meet deadlines, and make sound decisions within your authority the first time.
- Adapt quickly and remain calm and positive, with strong organisational skills.
- Be eager to learn and improve customer journeys and fraud prevention and detection controls.
- Fraud experience is preferred but not essential.
- Reasonable accommodations may be provided to enable people with disabilities to perform the essential functions.
Ugodnosti
- Receive an extra 9% of salary as cash or use it for flexible benefits such as dental cover, Cycle2Work, or additional holiday.
- A variable pay award with a 5% on-target amount, based on company performance.
- Company pension contributions from TSB of up to 13%.
- 25 days of annual leave, plus bank holidays.
- Private healthcare.
- Career development opportunities within a global organisation.