„Visa“ yra pasaulinė mokėjimų technologijų bendrovė, teikianti paslaugas vartotojams, prekybininkams, finansų įstaigoms ir vyriausybėms per savo elektroninių mokėjimų tinklą. Jos platforma palaiko kredito, debeto ir išankstinio mokėjimo operacijas, taip pat mokėjimų apdorojimą, sukčiavimo prevenciją, saugumą, analitiką ir kitas vartotojams bei įmonėms skirtas paslaugas. „Visa“ taip pat kuria naujus mokėjimų sprendimus, įskaitant dirbtiniu intelektu grindžiamas prekybos iniciatyvas, ir per „Visa Foundation“ remia finansinę įtrauktį.
Senior Client Success Consultant – Visa (Remote, Illinois)
Guide Visa clients through product adoption, performance improvement, and value realization. Manage post-sale relationships, implementations, operational reviews, and escalations.
Aprašymas
- Manage the end-to-end post-sale Client Services relationship for assigned clients.
- Deliver operational solutions that support clients’ business growth.
- Help Visa clients improve performance and realize value from Visa products.
- Coordinate with Sales and Product Account teams to advance Client Success outcomes under each Sales Account Plan.
- Develop and implement client support and service strategies, including automated tools and capabilities.
- Coordinate Visa and client teams to implement newly purchased Visa products.
- Clarify clients’ operational objectives and success measures.
- Maintain Client Success Plans to track outcomes, product adoption, and performance.
- Lead efforts to increase product adoption and use of Visa self-service tools.
- Track market, payment processing, Visa solution, and technology trends to identify client solutions and sales opportunities.
- Build relationships with Client Services and cross-functional experts to resolve complex issues and improve client performance.
- Create client education and training materials, including webinars, on Visa Rules, mandates, releases, and upcoming changes.
- Run regular operational reviews with clients and Visa stakeholders.
- Handle escalations involving significant issues and major incidents or crises.
- Contribute to cross-functional efforts that improve client experience, efficiency, and productivity.
- Track client health and coordinate with Visa specialist teams to improve performance.
- Work with global, regional, and local Client Success teams to maintain a comprehensive view of each client.
Reikalavimai
- At least 8 years of relevant experience with a bachelor’s degree, 5 years with an advanced degree (such as a master’s, MBA, JD, or MD), or 2 years with a PhD.
- Experience analyzing data and turning findings into practical business recommendations.
- Ability to explain complex technical concepts or processes in client-focused business language.
- Experience delivering results on effective teams across countries and time zones.
- Ability to manage competing priorities and tasks to meet deadlines.
- Experience presenting technical or business issues and solutions to influence audiences at multiple organizational levels, including executives.
- Knowledge of payment industry trends, threats, competitors, and regulatory environments.
- Client or Customer Success, project management, or related professional certifications or qualifications.
- Experience in client relationship building, customer focus, success planning, engagement, proactive work, and critical thinking.
- Ability to build credibility and earn clients’ trust.
- Ability to listen to and prioritize client needs to realize value and build trusted partnerships.
- Experience creating measurable action plans that help clients meet business goals and realize value from products or solutions.
- Clear and effective client communication skills.
- Ability to anticipate needs and take action.
- Ownership of problems and creative approaches to complex challenges.
- Digital fluency, including familiarity with generative AI tools such as ChatGPT and Microsoft Copilot.
- Willingness to travel 5–10% of the time.
Privalumai
- Potential sales incentive payments, where applicable
- Eligible for bonuses
- Eligible for equity
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Flexible spending and health savings accounts
- Life insurance
- Paid time off
- Wellness program
- Remote position
- Scheduled attendance at a Visa office may be required with advance notice