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WeAssist.io
WeAssist.io
51 – 200 Darbuotojai
B2BProduktyvumasSaaS
WeAssist.io teikia išorines virtualaus asistento paslaugas įmonėms, siekiančioms daugiau laiko skirti didelę vertę kuriančiam darbui. Jos komanda padeda vykdyti kasdienę veiklą, teikdama tokias paslaugas kaip potencialių klientų paieška, el. pašto dėžutės ir kalendoriaus tvarkymas, išlaidų bei sąskaitų apdorojimas, socialinių tinklų strategija, tyrimai ir duomenų suvedimas. Įmonė padeda verslininkams ir verslo komandoms sumažinti administracinį krūvį ir padidinti veiklos produktyvumą.
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Darbai įmonėje

Remote Operations Manager (Philippines)

Lead cross-functional operations across Sales, Marketing, Customer Success, and Product for an AI business. Manage executive support, systems, KPIs, client communications, and global events.

PHFilipinaiNuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųMokėtinos sumos

Aprašymas

  • Coordinate execution across Sales, Marketing, Customer Success, and Product as the CEO’s operational partner.
  • Keep teams, projects, and priorities aligned in daily cross-functional work.
  • Maintain and improve company-wide procedures, processes, and systems.
  • Track sales setters’ and closers’ activity, response times, speed to lead, and follow-up.
  • Apply Customer Success procedures and review the quality and speed of client responses.
  • Spot and resolve operational bottlenecks and breakdowns promptly.
  • Organize and process 500–1,000+ daily messages across internal channels and client groups.
  • Oversee communications with 1,000+ premium clients in online communities.
  • Respond on Slack and WhatsApp across Australian and US time zones.
  • Track client inquiries and action items in organized records.
  • Free up CEO time by handling troubleshooting, follow-ups, and coordination.
  • Arrange administrative and travel details, including flights, hotels, venue research, calendars, and meeting notes.
  • Handle client escalations and service disputes.
  • Represent the company on partnership, business development, and vendor calls.
  • Coordinate about six major events each year, including virtual bootcamps and in-person masterminds.
  • Manage cohort schedules, attendee communications, onboarding, workshop materials, venues, catering, and logistics.
  • Track participant accountability throughout workshops and cohorts.
  • Travel to US events when required.
  • Set, monitor, and improve KPIs across departments.
  • Lead weekly performance reviews and operational check-ins.
  • Follow up with team members on progress and deadlines.
  • Use data to inform decisions, improvements, and priorities.
  • Use the internal AI operating system for project management, fulfillment, and reporting.
  • Manage operational data and customer journeys in GoHighLevel, Skool, Circle, and Wistia.
  • Understand workflows in Zapier, Make.com, Claude, and ChatGPT well enough to oversee technical team members and assess system health.
  • Use AI to organize spreadsheets and prepare reports.
  • Create and improve client onboarding workflows, tracking systems, accountability processes, and automated reporting dashboards.
  • Develop toward a COO-level role as the business grows.

Reikalavimai

  • Experience in senior operations leadership as an Operations Manager, Integrator, COO, or Senior Operator.
  • Background in a fast-growing software or SaaS company, AI startup, information products, coaching or education, bootcamps, cohort or course businesses, or a similar field.
  • Able to execute quickly and take initiative.
  • Able to track and process hundreds of daily communications and concurrent tasks.
  • Available and responsive across time zones.
  • Comfortable with long workdays and Saturday coverage.
  • Confident, direct leadership style, including enforcing procedures, maintaining accountability, and resolving client disputes.
  • Strong spoken and written English.
  • Comfort with technology and CRMs, including familiarity with automations and AI tools.
  • Coding skills are not required.
  • Adaptable, low-ego approach, with willingness to move between operational leadership and executive assistance.
  • Event and cohort experience preferred.
  • Experience managing premium client communities on Slack and WhatsApp preferred.
  • Valid passport and US visa preferred for possible occasional US travel.
  • Business-casual attire for meetings.
  • Professional work setup with a clean background, good camera and microphone, and reliable high-speed Wi-Fi.
  • Available full time, six days per week, for at least 10 hours per day.
  • Available for approximately 6:00 AM–7:00 PM across waking hours.
  • For Philippines-based candidates, shifts begin by 3:00 AM Manila time, with 4–6 hours of Saturday coverage.
  • Able to respond on Slack and WhatsApp by mobile.
  • Familiarity with GoHighLevel, Slack, WhatsApp, Skool, Circle, Wistia, ChatGPT, Claude, Zapier, Make.com, and Google Sheets or spreadsheets.

Privalumai

  • 13th-month bonus.
  • Permanent work-from-home arrangement.
  • Health insurance.
  • Dental insurance.
  • Mental health insurance.
  • Competitive starting salary.
  • Growth opportunities.
  • Performance-based pay increases.
  • Prizes and bonuses.
  • Sponsorship for advanced industry training.
  • Weekly internal AI masterclasses.
  • Free access to the company’s premium AI mastermind program.
  • Networking at luxury masterminds and live events.
  • Travel costs covered for US events.
  • Luxury retreat accommodations.
  • Daytime flexibility while staying responsive.
  • Potential path to a COO-level role.
  • Professional development and personal growth opportunities.

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