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कंपनी की नौकरियाँ

Remote Operations Manager (Philippines)

Lead cross-functional operations across Sales, Marketing, Customer Success, and Product for an AI business. Manage executive support, systems, KPIs, client communications, and global events.

PHफ़िलिपींसरिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीदेय खाते

विवरण

  • Coordinate execution across Sales, Marketing, Customer Success, and Product as the CEO’s operational partner.
  • Keep teams, projects, and priorities aligned in daily cross-functional work.
  • Maintain and improve company-wide procedures, processes, and systems.
  • Track sales setters’ and closers’ activity, response times, speed to lead, and follow-up.
  • Apply Customer Success procedures and review the quality and speed of client responses.
  • Spot and resolve operational bottlenecks and breakdowns promptly.
  • Organize and process 500–1,000+ daily messages across internal channels and client groups.
  • Oversee communications with 1,000+ premium clients in online communities.
  • Respond on Slack and WhatsApp across Australian and US time zones.
  • Track client inquiries and action items in organized records.
  • Free up CEO time by handling troubleshooting, follow-ups, and coordination.
  • Arrange administrative and travel details, including flights, hotels, venue research, calendars, and meeting notes.
  • Handle client escalations and service disputes.
  • Represent the company on partnership, business development, and vendor calls.
  • Coordinate about six major events each year, including virtual bootcamps and in-person masterminds.
  • Manage cohort schedules, attendee communications, onboarding, workshop materials, venues, catering, and logistics.
  • Track participant accountability throughout workshops and cohorts.
  • Travel to US events when required.
  • Set, monitor, and improve KPIs across departments.
  • Lead weekly performance reviews and operational check-ins.
  • Follow up with team members on progress and deadlines.
  • Use data to inform decisions, improvements, and priorities.
  • Use the internal AI operating system for project management, fulfillment, and reporting.
  • Manage operational data and customer journeys in GoHighLevel, Skool, Circle, and Wistia.
  • Understand workflows in Zapier, Make.com, Claude, and ChatGPT well enough to oversee technical team members and assess system health.
  • Use AI to organize spreadsheets and prepare reports.
  • Create and improve client onboarding workflows, tracking systems, accountability processes, and automated reporting dashboards.
  • Develop toward a COO-level role as the business grows.

आवश्यकताएँ

  • Experience in senior operations leadership as an Operations Manager, Integrator, COO, or Senior Operator.
  • Background in a fast-growing software or SaaS company, AI startup, information products, coaching or education, bootcamps, cohort or course businesses, or a similar field.
  • Able to execute quickly and take initiative.
  • Able to track and process hundreds of daily communications and concurrent tasks.
  • Available and responsive across time zones.
  • Comfortable with long workdays and Saturday coverage.
  • Confident, direct leadership style, including enforcing procedures, maintaining accountability, and resolving client disputes.
  • Strong spoken and written English.
  • Comfort with technology and CRMs, including familiarity with automations and AI tools.
  • Coding skills are not required.
  • Adaptable, low-ego approach, with willingness to move between operational leadership and executive assistance.
  • Event and cohort experience preferred.
  • Experience managing premium client communities on Slack and WhatsApp preferred.
  • Valid passport and US visa preferred for possible occasional US travel.
  • Business-casual attire for meetings.
  • Professional work setup with a clean background, good camera and microphone, and reliable high-speed Wi-Fi.
  • Available full time, six days per week, for at least 10 hours per day.
  • Available for approximately 6:00 AM–7:00 PM across waking hours.
  • For Philippines-based candidates, shifts begin by 3:00 AM Manila time, with 4–6 hours of Saturday coverage.
  • Able to respond on Slack and WhatsApp by mobile.
  • Familiarity with GoHighLevel, Slack, WhatsApp, Skool, Circle, Wistia, ChatGPT, Claude, Zapier, Make.com, and Google Sheets or spreadsheets.

लाभ

  • 13th-month bonus.
  • Permanent work-from-home arrangement.
  • Health insurance.
  • Dental insurance.
  • Mental health insurance.
  • Competitive starting salary.
  • Growth opportunities.
  • Performance-based pay increases.
  • Prizes and bonuses.
  • Sponsorship for advanced industry training.
  • Weekly internal AI masterclasses.
  • Free access to the company’s premium AI mastermind program.
  • Networking at luxury masterminds and live events.
  • Travel costs covered for US events.
  • Luxury retreat accommodations.
  • Daytime flexibility while staying responsive.
  • Potential path to a COO-level role.
  • Professional development and personal growth opportunities.

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