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Redis
Redis
1 001 – 5 000 Darbuotojai
B2BDirbtinis intelektasSaaS
Redis builds an in-memory data platform for applications that need fast access to data and real-time processing. Its offerings include Redis Cloud, a managed service, and open-source Redis for on-premises and hybrid deployments, alongside tools for caching, streaming, search, and AI workloads. Developers and enterprise teams use Redis for use cases such as session management, messaging, feature stores, vector search, fraud detection, and real-time decisions across sectors including finance, retail, gaming, healthcare, and telecommunications.
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Remote Customer Success Manager, Redis Enterprise

Guide Redis customers across the Americas as they adopt and expand the company’s real-time data platform. Manage enterprise relationships, customer value, renewals, and growth.

USJungtinės ValstijosCAKalifornijaCOKoloradasNYNiujorkasRIRod AilandasWAVašingtonas
117 000 $ – 146 250 $ / metai
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas
.NETAWSAzureDebesijaGoogle Cloud PlatformJavaNoSQLPythonRedis

Aprašymas

  • Own post-sale relationships for a portfolio of customers.
  • Build trust and learn each customer’s business objectives.
  • Guide customers through onboarding and ongoing use of Redis solutions.
  • Develop lasting relationships with technical and business stakeholders.
  • Increase Redis Enterprise adoption by matching solutions to customer use cases.
  • Lead business reviews to show value, uncover growth opportunities, and address churn risks.
  • Bring customer feedback and needs to Product, Support, and Engineering teams.
  • Create customer success plans tailored to each account.
  • Arrange training and knowledge-sharing sessions with Redis specialists.
  • Review performance metrics and recommend ways to improve return on investment and product usage.
  • Find account growth opportunities and work with Sales on cross-selling and upselling.
  • Monitor account health and address risks early.
  • Help renew contracts by showing the value customers continue to receive.
  • Coordinate with Sales, Solutions Architecture, Support, and other teams.
  • Represent customer perspectives across Redis.

Reikalavimai

  • At least five years of experience in customer success, account management, or a related customer-facing role.
  • Experience managing customers in banking or financial services.
  • Retail or healthcare experience is a plus.
  • Strong knowledge of cloud services, data platforms, or related technologies.
  • Familiarity with Redis or NoSQL databases is a plus.
  • Experience with SaaS products and public cloud platforms such as AWS, Google Cloud, or Azure.
  • Demonstrated experience supporting enterprise clients in financial services.
  • Understanding of common fintech use cases.
  • A track record of strengthening executive relationships and improving customer satisfaction, adoption, and retention.
  • Excellent interpersonal, verbal, and written communication skills.
  • Ability to explain complex technical concepts to varied audiences.
  • Strong strategic problem-solving skills.
  • Comfort working across Sales, Product, and Marketing.
  • Familiarity with CRM platforms such as Salesforce is a plus.
  • Familiarity with customer success tools such as Gainsight is a plus.
  • Experience with analytics platforms is a plus.
  • Experience with Redis or another NoSQL database is a plus.
  • Software development experience in Java, .NET, or Python is a plus.
  • Some experience with relational or non-relational DBaaS is a plus.
  • Successful completion of a background check.
  • Legal eligibility to work in the country where the job is located.

Privalumai

  • 401(k) plan
  • Unlimited time off
  • Learning and development opportunities
  • Comprehensive health and wellness benefits
  • Discretionary bonuses
  • Stock options
  • Commuter benefits, depending on location
  • A commission plan may be included
  • Reasonable accommodations for applicants with disabilities

Susiję darbai

Samsara

Customer Success Manager II, Scale Programs

Samsara
1 001 – 5 000 Darbuotojai
H1B vizos rėmėjasLogistikaStatybaSveikatos priežiūra
USJungtinės Valstijos
125 902 $ – 190 440 $ / metai
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas
IoT

Lead Samsara’s US Scale Customer Success team, shaping retention, renewals, expansion, and product adoption across a large customer portfolio. Build AI-enabled engagement programs and develop customer success managers.

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TalkNY Therapy

Client Success Specialist, Afternoon Shift — TalkNY Therapy (Remote, New York)

TalkNY Therapy
51 – 200 Darbuotojai
B2CSveikatos priežiūra
USJungtinės ValstijosNYNiujorkas
24 $ / valanda
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas

Coordinate teletherapy scheduling and support clients and therapists at TalkNY Therapy. Cover afternoon, evening, and weekend hours, handling calls, follow-ups, and urgent requests.

Atidaryti
Hire Overseas

Internal Customer Success Manager

Hire Overseas
1 – 10 Darbuotojai
KonsultavimasLogistikaRinkodara
USJungtinės ValstijosCOKoloradasMAMasačusetsasMIMičiganasOHOhajasTXTeksasasUTJutaNuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas

Manage client relationships and candidate placements for Hire Overseas, an offshore staffing platform. Build retention, repeat hiring, reviews, and referrals through responsive account support.

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