TDCX teikia klientų patirties sprendimus, padedančius įmonėms palaikyti ryšį su klientais ir teikti jiems pagalbą įvairiais kanalais. Įmonės pasiūloje pabrėžiami saugūs, privatumą tausojantys pranešimai, taip pat sudaromos sąlygos dalyvauti bendruomenėse ir bendrauti grupėse, kad sąveika būtų tvarkinga ir lengvai pasiekiama. Įmonės profilis gali būti aktualus specialistams, besidomintiems galimybėmis klientų patirties, komunikacijos paslaugų ir susijusių verslo palaikymo operacijų srityse.
Customer Service Specialist
Support TDCX customers across multiple communication channels by resolving issues and improving satisfaction. The role focuses on first-contact resolution, clear communication, and effective case follow-up.
Aprašymas
- Assist customers through relevant communication channels and provide helpful support.
- Assess customer needs, investigate issues, and recommend suitable solutions.
- Resolve customer questions clearly, aiming for resolution on the first contact.
- Coordinate with service partners and internal teams to close cases in line with service standards.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow established procedures to deliver service that supports customer satisfaction.
- Build lasting customer relationships and provide attentive, proactive assistance.
- Carry out other duties assigned by management within the employment category.
- Help implement, maintain, and continually improve TDCX’s Quality Management System.
Reikalavimai
- A diploma or higher qualification in any field, including an advanced, graduate, postgraduate, professional, bachelor’s, or master’s degree.
- Two years of relevant work experience is preferred; fresh graduates are welcome to apply.
- Strong time-management skills and motivation to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions.
- Strong communication skills, including active listening, empathy, and appropriate phone etiquette in pace, tone, voice quality, grammar, and articulation.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new systems.
- Excellent spoken and written English, as well as proficiency in the language of the supported market.
Privalumai
- Attractive compensation and perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Activities and recognition programs for employees.
- Learning and development plans to support career growth.
- A positive workplace culture focused on employee futures.
- Convenient location with direct public transport connections.
- Flexible work arrangements.
- Coaching and mentoring from experienced colleagues.
- The chance to work for a global company recognized with hundreds of industry awards.