TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Customer Service Specialist
Support TDCX customers across multiple communication channels by resolving issues and improving satisfaction. The role focuses on first-contact resolution, clear communication, and effective case follow-up.
Description
- Assist customers through relevant communication channels and provide helpful support.
- Assess customer needs, investigate issues, and recommend suitable solutions.
- Resolve customer questions clearly, aiming for resolution on the first contact.
- Coordinate with service partners and internal teams to close cases in line with service standards.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow established procedures to deliver service that supports customer satisfaction.
- Build lasting customer relationships and provide attentive, proactive assistance.
- Carry out other duties assigned by management within the employment category.
- Help implement, maintain, and continually improve TDCX’s Quality Management System.
Requirements
- A diploma or higher qualification in any field, including an advanced, graduate, postgraduate, professional, bachelor’s, or master’s degree.
- Two years of relevant work experience is preferred; fresh graduates are welcome to apply.
- Strong time-management skills and motivation to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions.
- Strong communication skills, including active listening, empathy, and appropriate phone etiquette in pace, tone, voice quality, grammar, and articulation.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new systems.
- Excellent spoken and written English, as well as proficiency in the language of the supported market.
Benefits
- Attractive compensation and perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Activities and recognition programs for employees.
- Learning and development plans to support career growth.
- A positive workplace culture focused on employee futures.
- Convenient location with direct public transport connections.
- Flexible work arrangements.
- Coaching and mentoring from experienced colleagues.
- The chance to work for a global company recognized with hundreds of industry awards.