Conduent
Conduent
„Conduent“ teikia technologijomis grindžiamas verslo paslaugas, padedančias įmonėms ir valdžios institucijoms valdyti sudėtingas veiklas bei gerinti klientų patirtį. Įmonės veikla apima klientų patirties valdymą, finansų ir apskaitos paslaugas, žmogiškųjų išteklių valdymą, skaitmeninius sprendimus ir specializuotas paslaugas sveikatos priežiūros bei viešojo sektoriaus organizacijoms. Automatizavimą, analitiką ir veiklos ekspertizę derinanti įmonė siekia supaprastinti darbo eigą ir padėti efektyviau teikti paslaugas sveikatos priežiūros, logistikos, konsultavimo ir kitose srityse.

Customer Experience Associate IV at Conduent (Hybrid, Romania)

Provide specialized customer support, resolve escalated cases, and keep customer records up to date. Help guide and mentor teammates while supporting Conduent’s services.

Aprašymas

  • Organize data and coordinate business support or technical work
  • Complete assignments and guide peers and other team members
  • Collaborate across different areas when needed
  • Recommend process improvements within established procedures and practices
  • Share specialized information with customers in a warm, empathetic manner
  • Assess calls and decide whether to resolve the issue immediately, transfer it, or follow up
  • Review case notes and individual cases to identify customer needs
  • Resolve escalated transactions when frontline options are exhausted or customers request a manager or corporate office
  • Collect the information needed to update the database
  • Explain company policies to customers
  • Guide customer issues through to resolution
  • Support and mentor less experienced team members
  • Follow all policies and standards
  • Perform other duties as assigned

Reikalavimai

  • Bring proficiency in operational processes developed through relevant work experience and training
  • Have experience and training with established procedures, processes, and systems
  • Be able to recommend process and method improvements
  • Evaluate issues and possible solutions to find suitable outcomes for clients and end users
  • Communicate ideas and information effectively
  • Bring a warm, patient manner and show empathy and understanding to end users
  • Depending on the area, have vocational training, certifications, licensure, or equivalent experience

Susiję darbai

Lovehoney Group

Graphic Designer, Americas Marketing

Lovehoney Group

Create print and digital marketing assets for Lovehoney Group’s sexual wellbeing brands. Localize campaigns across the Americas and improve design workflows with AI.

Atidaryti
Regenified™

Senior Data and AI Lead, Regenified

Regenified™

Lead development of Regenified’s regenerative agriculture data platform. Build Snowflake and dbt pipelines, integrations, analytics, and AI tools for food supply chains.

Atidaryti
Target

Senior AI Platform Engineer, Forward Deployed

Target

Build and deploy production AI applications on Target’s enterprise platform, while shaping reusable tools for its retail ecosystem. Lead solutions from early prototypes through production operations and help teams adopt generative AI.

Atidaryti