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Softheon
Softheon
201 – 500 Darbuotojai
H1B vizos rėmėjasKonsultavimasSveikatos draudimasSveikatos priežiūra
Softheon builds software for health plans and government agencies that manage healthcare coverage. Its platform brings together shopping and enrollment, billing and payments, member renewals, analytics, and personalized communications, helping teams coordinate operations across commercial and government programs. The company works in healthcare technology and insurance, with a focus on compliance and simplifying administrative processes. Softheon’s team develops tools for organizations seeking to improve member interactions and manage coverage more efficiently.
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Client Operations Analyst at Softheon

Support clients and members using Softheon’s health insurance administration software. Resolve inquiries, investigate issues, analyze data, and coordinate escalations.

USJungtinės ValstijosCTKonektikutasFLFloridaILIlinojusMDMerilandasMIMičiganasNJNaujasis DžersisNYNiujorkasNCŠiaurės KarolinaPAPensilvanijaTNTenesisTXTeksasas
50 000 $ – 55 000 $ / metai
HibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųOperacijos
SQL

Aprašymas

  • Handle client and member support calls and correspondence by phone and email.
  • Troubleshoot client issues and respond to inquiries promptly.
  • Serve as the first point of contact for complaints, requests, and questions.
  • Represent Softheon professionally while maintaining a customer-focused approach.
  • Learn Softheon’s products and route ticket requests through the appropriate escalation channels.
  • Follow standard procedures and use sound judgment to resolve complex issues.
  • Manage assigned manual queues and work toward timely resolution.
  • Coordinate with Product Development, Sales, and Customer Success.
  • Take part in training and share knowledge with colleagues.
  • Create and maintain documentation, training resources, and standard operating procedures.
  • Update records to keep process documentation accurate.
  • Review data and reports to spot trends and suggest process improvements.
  • Contribute to recruitment, including interviewing candidates.
  • Use industry knowledge and networks to help identify and attract talent.
  • Guide and mentor colleagues across functions.
  • Help develop and sustain the company’s culture.
  • Provide on-call coverage during peak periods.
  • Visit headquarters about twice a year and travel more when required.

Reikalavimai

  • Bachelor’s degree or higher in Communications, Business Administration, Healthcare Management, Information Technology, or a related field.
  • Relevant internship or project experience in healthcare, technology, or client services is helpful but not required.
  • Lean Six Sigma Yellow Belt certification, or willingness to earn it within the first 90 days.
  • Proficiency with Microsoft Word, Excel, and PowerPoint.
  • Excel experience is required; SQL and CRM familiarity are preferred.
  • Strong analytical ability to interpret data and derive actionable insights.
  • Knowledge of customer service principles.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and organizational abilities.
  • Interpersonal skills to address client concerns and support satisfaction.
  • Ability to learn new concepts and technologies quickly.
  • Ability to handle client concerns calmly and professionally by phone.
  • Commitment to delivering high-quality client service and support.
  • Proactive approach and willingness to learn.
  • Ability to work in a fast-paced, agile setting and adapt to change.
  • Careful attention to detail and quality.
  • Ability to manage competing priorities effectively.
  • Availability for on-call duty during peak periods.
  • Availability for rotating weekend shifts, occasional holidays, and overtime.
  • Residence in the Eastern or Central U.S. time zone.
  • Location in NY, NJ, FL, GA, PA, CT, IL, MD, TN, NC, MI, or TX.
  • Availability to work Eastern Time hours, 9 a.m. to 6 p.m.
  • Residence in the United States.
  • Valid U.S. work authorization without current or future employer sponsorship.

Privalumai

  • Annual base pay of $50,000–$55,000, plus equity when applicable, variable or incentive compensation, and benefits.
  • Remote work from a home office, with a one-time home office stipend.
  • Health, vision, and dental coverage for employees, spouses, and dependents.
  • Monthly wellness stipend.
  • Internet stipend.
  • 401(k) with an employer match and immediate vesting.
  • Employee assistance program.
  • Disability and life insurance.
  • Parental leave.
  • 15 days of discretionary paid time off, based on years of service.
  • Nine additional paid holidays.
  • Referral bonuses.
  • Discretionary bonus program.
  • Spot bonuses.
  • Professional development opportunities.
  • Travel arrangements supported for required headquarters visits.
  • Equal opportunity employer with a diverse and inclusive workplace.

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