LogoFresh Jobs Ahead
A
AdNet/AccountNet Inc.
51 – 200 Қызметкерлер
Денсаулық сақтауКонсалтингҚұқық
Founded in 1990, AdNet/AccountNet Inc. is a Baltimore-based human capital management and staffing firm serving government and commercial clients. Its work spans staffing for remote and onsite roles, executive search, consultant and contractor placement, and talent acquisition. The company describes its approach as “P3”: people, adaptable processes, and successful placements. Its hiring work is complemented by community outreach, podcasts, and scholarship initiatives.
LinkedIn
Компаниядағы жұмыс орындары

Senior HR Call Center Representative

Deliver Tier 1 HR support to employees through phone, chat, email, and case management tools. Resolve inquiries and guide employees to the right resources and services.

USАмерика Құрама ШтаттарыTXТехас
23 $ – 24 $ / сағат
АраласТолық жұмыс күніОрта деңгейАға маманҚажетті Тіл: ағылшын тіліКолл-орталық өкілі
RPAServiceNow

Сипаттама

  • Provide responsive Tier 1 HR assistance to employees through phone, chat, email, and case management channels.
  • Use knowledge resources, troubleshooting methods, and AI tools to answer employee questions.
  • Record interactions and resolutions in case systems and meet service level targets.
  • Address complex or sensitive employee concerns with professionalism.
  • Resolve inquiries independently when appropriate and refer complex cases to the right team.
  • Handle employment checks, document records, PTO donation requests, mail, tax form changes, workplace accommodation support, and emergency contact updates.
  • Follow company policies and protect employee privacy and data.
  • Work with internal partners and cross-functional teams to improve operations.
  • Contribute to service improvements involving AI, chatbots, voice assistants, and robotic process automation (RPA).
  • Keep up with changes in HR technologies, tools, and support practices.

Талаптар

  • High school diploma or GED with relevant work experience, or a bachelor's degree with relevant experience.
  • Background in HR shared services, HR operations, or a call center.
  • Experience serving customers in a high-volume support environment.
  • Proficiency with AI chatbots, voice assistants, and robotic process automation (RPA) tools.
  • Experience with case management or ticketing platforms.
  • Advanced skills in Microsoft Office, including Excel, Word, and PowerPoint.
  • Strong analytical, troubleshooting, and problem-solving abilities.
  • Excellent written and verbal communication skills.
  • Ability to handle sensitive and confidential information discreetly and professionally.
  • Strong customer service skills and confidence interacting across organizational levels.
  • Experience with ServiceNow and Workday.
  • Knowledge of HR shared services operations and practices.
  • Familiarity with payroll and timekeeping processes.
  • Knowledge of travel and expense reporting systems.
  • Experience supporting HR technology platforms and digital service tools.
  • Proof of U.S. citizenship is required.
  • Availability Monday through Friday between 7:00 a.m. and 6:00 p.m. CST.

Артықшылықтар

  • Hybrid schedule: on site Tuesday and Wednesday, with remote work Monday, Thursday, and Friday.
  • Full-time position with a 40-hour workweek.
  • Twelve-month contract term.

Ұқсас жұмыс орындары

USAA

Mid-Level Contact Center Voice Engineer

USAA
H1B визасының демеушісіБанк ісіҚаржыСақтандыру
USАмерика Құрама ШтаттарыTXТехас
93 770 $ – 179 240 $ / жыл
АраласТолық жұмыс күніОрта деңгейАға маманҚажетті Тіл: ағылшын тіліКолл-орталық өкілі
AWSDNSGoLinuxPythonSQLTCP/IPVoIPБұлтЖеліаралық қалқандар

Support USAA’s Cisco contact center, cloud integrations, and automation infrastructure. Troubleshoot production systems and build infrastructure as code for services used by military members.

Ашу
AT&T

AT&T Call Center Sales Representative — Hybrid in San Antonio

AT&T
H1B визасының демеушісіТелекоммуникацияларТехнология және инновация
USАмерика Құрама ШтаттарыTXТехас
20 $ / сағат
АраласТолық жұмыс күніОрта деңгейАға маманҚажетті Тіл: ағылшын тіліКолл-орталық өкілі

AT&T is hiring a call center sales representative for a hybrid San Antonio role covering customer service, sales, billing, and basic technical support. The position includes paid training and commission opportunities.

Ашу