Five Star Solutions
Five Star Solutions
1 001 – 5 000 Қызметкерлер
Денсаулық сақтауСақтандыруСаяхат
Five Star Solutions ауқымды әрі қауіпсіз қолдау операцияларына мұқтаж ұйымдарға аутсорсингтік клиенттік тәжірибе және байланыс орталығы қызметтерін ұсынады. Компанияның командалары тәжірибелі клиенттерге қызмет көрсету агенттерін клиенттік тәжірибе технологияларымен және интеллектуалды автоматтандырумен біріктіріп, клиенттерге қызмет көрсету, техникалық қолдау, диспетчерлеу, деректерді енгізу, бизнестің үздіксіздігі және жасанды интеллект негізіндегі өзін-өзі қызмет көрсету шешімдерін ұсынады. Компания денсаулық сақтау, финтех, бөлшек сауда, саяхат, мемлекеттік басқару және сақтандыру салаларындағы клиенттерге қызмет көрсетеді. Оның қызмет көрсету үлгілеріне реттелетін орталарға арналған, соның ішінде SOC 2, PCI және HIPAA талаптарына сәйкестендірілген операциялары бар ел ішіндегі, жақын маңдағы және шетелдегі модельдер кіреді.

Remote Patient Billing Representative

Help patients understand and resolve healthcare billing questions, process payments, and manage insurance information. Use EMR and billing systems to provide accurate, compliant support.

Сипаттама

  • Take patient payments by phone in line with financial responsibility policies.
  • Set up and maintain patient payment plans.
  • Keep transactions, documentation, and account data accurate.
  • Explain claim notes, balances, and billing decisions to patients.
  • Review and update insurance information.
  • Enter insurance details in the EMR and resubmit pending or corrected claims.
  • Explain coordination of benefits, deductibles, coinsurance, copays, filing deadlines, and claim denials.
  • Spot billing discrepancies and work with internal teams to resolve them.
  • Review account histories to identify the causes of billing and payment concerns.
  • Suggest next steps and resolutions consistent with policy.
  • Work with billing platforms, EMRs, support tools, and reference materials.
  • Use multiple systems while assisting patients.
  • Follow assigned schedules and remain available during work hours.
  • Complete client-required training and take part in additional and cross-training.
  • Follow HIPAA and applicable confidentiality, privacy, and security requirements.
  • Provide professional, accountable, empathetic, patient-focused service.

Талаптар

  • Customer service or call center experience is required.
  • Healthcare billing, insurance, or claims experience is strongly preferred.
  • Payment processing or financial transaction experience is preferred.
  • A high school diploma or GED is required.
  • Technical proficiency with EMR systems and standard computer applications.
  • Ability to work independently in a remote or virtual setting.
  • Ability to speak, read, write, and understand English.
  • Background check required as permitted by applicable law.
  • Strong spoken and written communication skills.
  • Analytical problem-solving skills and close attention to detail.
  • Good understanding of healthcare billing and insurance concepts.
  • Ability to explain complex billing information in clear, patient-friendly language.
  • Comfort using multiple systems and tools at the same time.
  • Organized, self-directed, and collaborative approach to work.
  • Must live in one of these states: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Missouri, Mississippi, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

Артықшылықтар

  • Additional $1 per hour for night and weekend shifts.
  • Paid training, typically lasting two weeks.
  • Full-time schedule of 40 hours per week.
  • Eligible for benefits beginning on the first day of the month after 60 days.

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