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Cayuse
Cayuse
201 – 500 Қызметкерлер
Денсаулық сақтауКонсалтингЛогистика
Cayuse develops cloud software for research administration, helping research organizations manage the work behind funding and oversight. Its connected platform serves administrators, researchers, and leadership teams with tools for fund management, ethics and compliance, hazard safety, and training records. By bringing these processes together, Cayuse supports risk management, resource planning, and secure operations across research programs.
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Компаниядағы жұмыс орындары

Remote Client Relationship Director

Lead enterprise account strategy, SaaS adoption, retention, and expansion for Cayuse’s scientific research technology platform. Coach two Strategic Account Managers and influence executive stakeholders.

USАмерика Құрама ШтаттарыҚашықтанТолық жұмыс күніЖетекшіҚажетті Тіл: ағылшын тіліДиректор
ERPPMPБұлт

Сипаттама

  • Build trusted executive relationships across a portfolio of high-value enterprise research administration accounts.
  • Lead customer business reviews, steering committees, and multi-year technology roadmaps focused on outcomes and ROI.
  • Align customers’ corporate strategies with Cayuse’s product roadmap as platforms and technology environments evolve.
  • Lead and develop two Strategic Account Managers while managing a high-value account portfolio.
  • Work with client business units after implementation to increase feature adoption and subscription value.
  • Advise clients on operational readiness, change management, and governance to sustain user engagement.
  • Track and interpret adoption and engagement metrics to proactively address customer friction.
  • Protect the active client base by mitigating account health risks and managing at-risk business accounts.
  • Coach Strategic Account Managers to find cross-sell and upsell opportunities and build license expansion cases.
  • Align contract lifecycles, achieve net retention milestones, and forecast results for leadership.
  • Coordinate Product Management, Delivery Consultants, Customer Success Managers, and Elite Support to resolve escalations.
  • Share client feedback, product telemetry, and capability gaps with Product and Engineering to inform the roadmap.
  • Work with Revenue Operations to maintain accurate CRM records, pipeline health, and reporting.
  • Deliver portfolio outcomes for retention, expansion, adoption, risk management, executive engagement, team leadership, and cross-functional impact.

Талаптар

  • Bring 7–10+ years of experience in enterprise software sales, customer success, strategic client delivery, or key account management.
  • Have 3–5+ years leading direct or cross-functional, highly matrixed enterprise account teams, including coaching and developing account managers.
  • Demonstrate experience guiding Tier 1 SaaS or cloud deployments, such as enterprise research administration, ERP, HCM, SCM, or financial suites.
  • Show a record of meeting or exceeding gross or net revenue retention and expansion targets.
  • Bring executive presence, strong negotiation, critical thinking, and communication skills, with a record of influencing C-suite decisions under pressure.
  • Understand global IT ecosystems, implementation lifecycles, global system integrators, and enterprise governance models.
  • Be comfortable with SaaS financial metrics, forecasting, data analytics, and performance KPIs.
  • Experience in higher education, healthcare, research organizations, or similarly complex enterprise settings is strongly preferred.
  • Be willing to travel 30–50% for customer visits and executive reviews.
  • Be comfortable working in a fast-moving environment where priorities, opportunities, and resource needs can change.
  • Have proficiency with CRM platforms, preferably Salesforce, and familiarity with sales methods such as MEDDPICC, Challenger, or GAP Selling.
  • Hold a bachelor’s degree in Business, Information Systems, or a related technical discipline; an MBA or equivalent advanced degree is highly preferred.
  • Certifications in MEDDPICC, Challenger, GAP Selling, PMP, or Workday Deployment Methodologies are a major asset.

Артықшылықтар

  • Competitive medical coverage, with PPO and HSA options.
  • Cayuse fully covers vision, dental, and short-term disability.
  • Unlimited paid time off, holidays, and a flexible work schedule.
  • Remote work stipend.
  • Equal paid parental leave.
  • 401(k) with employer matching.
  • Quarterly wellness reimbursement.
  • Remote work environment designed to support the employee experience.

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