Assurant
Assurant
Assurant — Солтүстік Америка, Еуропа, Латын Америкасы және Азия-Тынық мұхиты өңірінде жұмыс істейтін, тұтынушыларға бағытталған қолдау және қорғау қызметтерін ұсынатын жаһандық компания. 1892 жылы құрылған компания технологияларды қорғау, шағымдарды реттеу және қаржылық қызметтер арқылы 300 миллионнан астам тұтынушыға қызмет көрсетеді. Оның командалары технология, шағымдарды реттеу, клиенттерге қызмет көрсету және қаржы салаларында жұмыс істейді, ал жұмысқа қабылдау мүмкіндіктері қашықтан жұмыс істеуге және жаһандық ынтымақтастыққа баса назар аударумен қолдау табады.

Remote Automotive Claims Adjuster at Assurant (Canada)

Handle automotive insurance claims for Assurant, a global connected-world business services company. Investigate and resolve complex cases while supporting customers and meeting regulatory requirements.

Сипаттама

  • Investigate and oversee claims from first notice to resolution, aiming for a strong customer experience.
  • Check claims for accuracy, completeness, coverage, and policy compliance, and recommend approval, denial, or referral.
  • Assess liability and risk exposure using available evidence to inform claims decisions.
  • Resolve complex and high-value claims within your authority, escalating cases when needed.
  • Coach colleagues on claims practices, policy interpretation, and regulatory requirements.
  • Work with leaders to improve processes, efficiency, and customer outcomes.
  • Join quarterly leadership reviews of claims performance and strategic initiatives.
  • Audit claim files and quality each month, identify patterns, and put corrective plans in place.
  • Encourage continuous improvement, critical thinking, innovation, and accountability.
  • Track performance measures and help meet departmental, corporate, and provincial regulatory targets.

Талаптар

  • Fluent written and spoken French and English.
  • Hold an active Autorité des marchés financiers (AMF) Personal Lines Claims Adjuster License.
  • At least three years of experience adjusting automotive claims.
  • Strong understanding of insurance policies, claim investigations, and settlement practices.
  • Experience using Microsoft Office 365 and Windows applications.
  • Strong analytical, problem-solving, and decision-making abilities, with careful attention to accuracy and detail.
  • Able to handle competing priorities in a fast-changing environment.
  • Collaborative approach and commitment to teamwork and customer satisfaction.
  • Experience managing complex or escalated claims.
  • Able to mentor, coach, and provide technical direction to colleagues.
  • Interest in continuous improvement and operational excellence.
  • Strong customer advocacy paired with sound business judgment.

Артықшылықтар

  • Help customers through difficult moments.
  • Work in a collaborative environment focused on customer needs.
  • Take part in continuous improvement and business growth efforts.
  • Build technical expertise and help shape claims best practices.
  • Join a company that values innovation, accountability, and teamwork.

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