ANZ
ANZ
ANZ — Австралия мен Жаңа Зеландиядағы клиенттерге қызмет көрсететін ірі банктік және қаржылық қызметтер тобы. Мельбурн қаласында бас кеңсесі орналасқан ұйым 50 000-нан астам қызметкері арқылы бөлшек, жеке, коммерциялық және институционалдық банкингпен қатар, әл-ауқатты басқару және финтехке қатысты қызметтер ұсынады. 180 жылдан астам тарихына сүйене отырып, ANZ неғұрлым теңгерімді әрі тұрақты экономикаға үлес қоса отырып, жеке тұлғаларды, бизнесті және қауымдастықтарды қолдауға ұмтылады.

Part-Time Banking Consultant – ANZ, Bondi Junction

Serve Suncorp Bank customers part time with everyday banking support, account opening, and digital onboarding. Assist customers through face-to-face, telephone, and online channels.

Сипаттама

  • Deliver attentive service that improves customer satisfaction and first-contact resolution.
  • Provide accurate, timely guidance on everyday banking enquiries, account openings, and processes through telephone and online channels.
  • Help customers use digital platforms for personal banking and build confidence with self-service tools.
  • Assist customers throughout digital onboarding processes.
  • Listen carefully, build trust, and ask relevant questions to improve customer outcomes and NPS performance.
  • Support a team culture that balances people, customer, risk, and performance priorities.
  • Follow internal policies, procedures, and applicable legislative, privacy, FSRA, and Underwriting Guidelines requirements.

Талаптар

  • Experience providing a high-quality customer experience.
  • Confidence using digital customer-service platforms to support customers in real time.
  • Ability to navigate and troubleshoot common digital banking applications and mobile services alongside customers.
  • Understanding of the digital verification and identity-validation systems used during customer onboarding.
  • Working knowledge of digital payment technologies, including mobile wallets and online payments.
  • Ability to resolve digital banking questions and help customers manage their accounts online.
  • Ability to follow internal policies and procedures and comply with external requirements, including privacy, FSRA, legislative, and Underwriting Guidelines obligations.

Артықшылықтар

  • Access to tools that support flexible work arrangements and remote work where possible.
  • Wellbeing resources designed to support a healthy work-life balance.
  • Opportunities for career growth across Suncorp Bank and the ANZ Group.
  • An inclusive workplace with support for adjustments during recruitment or in the role.
  • Additional assistance for candidates with disabilities or access requirements.

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