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ANZ
ANZ
H1B vīzas sponsorsBanku darbībaFinansesFintech
ANZ ir nozīmīga banku un finanšu pakalpojumu grupa, kas apkalpo klientus Austrālijā un Jaunzēlandē. Organizācijā, kuras galvenā mītne atrodas Melburnā, strādā vairāk nekā 50 000 darbinieku, un tā piedāvā privātpersonu, privāto, komercbanku un institucionālās banku pakalpojumus, kā arī līdzekļu pārvaldības un ar finanšu tehnoloģijām saistītus pakalpojumus. Balstoties uz vairāk nekā 180 gadu vēsturi, ANZ atbalsta privātpersonas, uzņēmumus un kopienas, vienlaikus veicinot līdzsvarotāku un ilgtspējīgāku ekonomiku.
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Vakances uzņēmumā

Part-Time Banking Consultant – ANZ, Bondi Junction

Serve Suncorp Bank customers part time with everyday banking support, account opening, and digital onboarding. Assist customers through face-to-face, telephone, and online channels.

AUAustrālijaKlātienēNepilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKonsultants

Apraksts

  • Deliver attentive service that improves customer satisfaction and first-contact resolution.
  • Provide accurate, timely guidance on everyday banking enquiries, account openings, and processes through telephone and online channels.
  • Help customers use digital platforms for personal banking and build confidence with self-service tools.
  • Assist customers throughout digital onboarding processes.
  • Listen carefully, build trust, and ask relevant questions to improve customer outcomes and NPS performance.
  • Support a team culture that balances people, customer, risk, and performance priorities.
  • Follow internal policies, procedures, and applicable legislative, privacy, FSRA, and Underwriting Guidelines requirements.

Prasības

  • Experience providing a high-quality customer experience.
  • Confidence using digital customer-service platforms to support customers in real time.
  • Ability to navigate and troubleshoot common digital banking applications and mobile services alongside customers.
  • Understanding of the digital verification and identity-validation systems used during customer onboarding.
  • Working knowledge of digital payment technologies, including mobile wallets and online payments.
  • Ability to resolve digital banking questions and help customers manage their accounts online.
  • Ability to follow internal policies and procedures and comply with external requirements, including privacy, FSRA, legislative, and Underwriting Guidelines obligations.

Priekšrocības

  • Access to tools that support flexible work arrangements and remote work where possible.
  • Wellbeing resources designed to support a healthy work-life balance.
  • Opportunities for career growth across Suncorp Bank and the ANZ Group.
  • An inclusive workplace with support for adjustments during recruitment or in the role.
  • Additional assistance for candidates with disabilities or access requirements.

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