Genpact
Genpact
Genpact — ірі кәсіпорындарға күрделі бизнес операцияларында деректерді, жасанды интеллектіні және технологияларды қолдануға көмектесетін жаһандық кәсіби қызметтер мен цифрлық трансформация компаниясы. Оның қызметтері қаржы және бухгалтерлік есеп, жеткізу тізбегі, тәуекелдер мен сәйкестік, сондай-ақ клиент тәжірибесі сияқты бағыттарда консалтингті, басқарылатын операцияларды, интеллектуалды автоматтандыруды, агенттік жасанды интеллектіні және деректер саласындағы сараптаманы біріктіреді. Genpact банк ісі, сақтандыру, тұтыну тауарлары, денсаулық сақтау, өндіріс және жоғары технологиялар сияқты салалардағы ұйымдармен жұмыс істеп, процестерді жаңғыртуға және жасанды интеллектіге салынған инвестицияларды өлшенетін операциялық нәтижелерге айналдыруға қолдау көрсетеді. Оның командалары салалық білімді, аналитиканы және технологияларды біріктіріп, корпоративтік клиенттерге негізгі бизнес функциялары бойынша трансформацияны ауқымдауға көмектеседі.

Infrastructure Services Engineer at Genpact

Support Genpact’s enterprise technology operations through hybrid infrastructure assistance, incident management, monitoring, troubleshooting, and backup activities.

Сипаттама

  • Act as the first contact for customers and users requesting technical support by phone or email.
  • Log, acknowledge, monitor, escalate, and resolve incidents and service requests within assigned timelines.
  • Maintain accurate ticket updates through resolution and keep end users or clients informed of progress.
  • Carry out basic monitoring and troubleshooting with Control-M, NetBackup, OBM, Mail Sweeper, Discovery Accelerator, HPE3PAR, NASTEL MQ Series, BlackBerry, V-Sphere, Active Directory, and SEP.
  • Complete morning report checks and distribute the results.
  • Perform tape rotation and restoration tasks in line with established procedures.
  • Address business needs while expanding technology and domain expertise.

Талаптар

  • Bachelor’s degree in Computer Engineering, Database Management, Information Systems, Information Technology, or Network Engineering.
  • English proficiency at the C2 level is required.
  • Proficiency in Agile Methodology, Apple Mac OS, Cisco Identity Services Engine (ISE), Cloud Assessment, Cloud Strategies, Collaboration Tools, Design Thinking, Executive Presence, IBM AIX, IBM Rational ClearCase, Microsoft Azure Advanced Threat Protection, Oracle WebLogic, Storytelling, and related skills.
  • Availability to work rotational shifts.
  • Willingness to learn new technologies and domain concepts.
  • Knowledge of OBM and METIS/ServiceNow for managing incidents, changes, requests, and problems.
  • Additional infrastructure knowledge in Unix or Windows patching, SimpliVity, network topology, SQL, Oracle or Sybase databases, SAN or NAS storage, StoreOnce, and NetBackup is advantageous.
  • Blockchain Technology & Management certification is listed.

Артықшылықтар

  • Gain hands-on experience through mentorship and broad learning opportunities.
  • Contribute to AI-enabled transformation and innovation initiatives.
  • Work in a values-led culture emphasizing integrity and inclusion.

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