Genpact
Genpact
Genpact एक वैश्विक पेशेवर सेवाएँ और डिजिटल रूपांतरण कंपनी है, जो बड़े उद्यमों को जटिल व्यावसायिक संचालन में डेटा, कृत्रिम बुद्धिमत्ता और प्रौद्योगिकी का उपयोग करने में मदद करती है। इसकी सेवाओं में परामर्श, प्रबंधित संचालन, बुद्धिमान स्वचालन, एजेंटिक एआई और वित्त एवं लेखांकन, आपूर्ति शृंखला, जोखिम एवं अनुपालन तथा ग्राहक अनुभव जैसे क्षेत्रों में डेटा विशेषज्ञता शामिल है। Genpact बैंकिंग, बीमा, उपभोक्ता वस्तुओं, स्वास्थ्य सेवा, विनिर्माण और उच्च प्रौद्योगिकी सहित विभिन्न उद्योगों के संगठनों के साथ काम करती है। यह प्रक्रियाओं को आधुनिक बनाने और एआई निवेशों को मापनीय परिचालन परिणामों में बदलने के प्रयासों में सहयोग देती है। इसकी टीमें क्षेत्रीय ज्ञान, विश्लेषण और प्रौद्योगिकी को एक साथ लाकर उद्यम ग्राहकों को अपने मुख्य व्यावसायिक कार्यों में रूपांतरण को व्यापक स्तर पर लागू करने में सहायता करती हैं।

Infrastructure Services Engineer at Genpact

Support Genpact’s enterprise technology operations through hybrid infrastructure assistance, incident management, monitoring, troubleshooting, and backup activities.

विवरण

  • Act as the first contact for customers and users requesting technical support by phone or email.
  • Log, acknowledge, monitor, escalate, and resolve incidents and service requests within assigned timelines.
  • Maintain accurate ticket updates through resolution and keep end users or clients informed of progress.
  • Carry out basic monitoring and troubleshooting with Control-M, NetBackup, OBM, Mail Sweeper, Discovery Accelerator, HPE3PAR, NASTEL MQ Series, BlackBerry, V-Sphere, Active Directory, and SEP.
  • Complete morning report checks and distribute the results.
  • Perform tape rotation and restoration tasks in line with established procedures.
  • Address business needs while expanding technology and domain expertise.

आवश्यकताएँ

  • Bachelor’s degree in Computer Engineering, Database Management, Information Systems, Information Technology, or Network Engineering.
  • English proficiency at the C2 level is required.
  • Proficiency in Agile Methodology, Apple Mac OS, Cisco Identity Services Engine (ISE), Cloud Assessment, Cloud Strategies, Collaboration Tools, Design Thinking, Executive Presence, IBM AIX, IBM Rational ClearCase, Microsoft Azure Advanced Threat Protection, Oracle WebLogic, Storytelling, and related skills.
  • Availability to work rotational shifts.
  • Willingness to learn new technologies and domain concepts.
  • Knowledge of OBM and METIS/ServiceNow for managing incidents, changes, requests, and problems.
  • Additional infrastructure knowledge in Unix or Windows patching, SimpliVity, network topology, SQL, Oracle or Sybase databases, SAN or NAS storage, StoreOnce, and NetBackup is advantageous.
  • Blockchain Technology & Management certification is listed.

लाभ

  • Gain hands-on experience through mentorship and broad learning opportunities.
  • Contribute to AI-enabled transformation and innovation initiatives.
  • Work in a values-led culture emphasizing integrity and inclusion.

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