GROUP OF COMPANIES operates across pharmaceutical manufacturing and medical devices, serving healthcare settings with products and services spanning antibiotics, antivirals, and surgical technologies. Its medical device portfolio includes equipment for urology and gynaecology, robotic surgery systems, and operating room systems. The company also provides training and education, alongside sales and after-sale service for healthcare customers.
Hybrid Insurance Customer Service Representative
Handle personal lines, auto, and property insurance inquiries for OTIP Group of Companies. Resolve client issues, process policy changes, and support sales objectives.
Канада52 454 $ – 72 096 $ / жыл
АраласТолық жұмыс күніОрта деңгейАға маманҚажетті Тіл: ағылшын тіліТұтынушыларды қолдауСипаттама
- Respond to phone inquiries and written requests.
- Enter policy changes into the computer system.
- Apply underwriting standards and assess risks against binding requirements.
- Resolve product and service issues and customer complaints.
- Identify causes, explain solutions, expedite corrections, and follow up to confirm resolution.
- Recommend actions to management as needed.
- File insurance transaction documents and records.
- Keep rate manuals and coverage announcements current.
- Maintain a thorough log and diary system.
- Identify contentious issues for management review.
- Process endorsements, renewals, rewrites, remarkets, and cancellations.
- Review renewals from Alternate Markets Carriers and provide supporting documents.
- Guide and coach Service team members on alternate market availability, rules, and guidelines.
- Deliver quality service in line with customer service standards while protecting confidentiality.
- Engage prospective members and clients by answering questions, sharing product and service information, obtaining ex-dates, and meeting or exceeding ex-date objectives.
- Complete other assigned duties within your competence.
Талаптар
- An active Level 1 AIC license is required.
- Three years of experience in personal lines, automobile, and property insurance.
- Strong communication skills and the ability to work effectively with internal and external stakeholders.
- Excellent problem-solving ability.
- A pleasant, positive approach to resolving customer concerns.
- Strong time management, project management, and organizational skills.
- Intermediate proficiency with Microsoft Office applications.
- EPIC and Portal knowledge is an asset.
- French communication skills are an asset.
- Progress toward a CAIB 1 designation is an asset.
Артықшылықтар
- Performance bonuses.
- Defined benefit pension plan.
- Comprehensive employee benefits.
- Total rewards programs.
- Mental wellness support.
- Full coverage of approved continuing education and licensing fees.
- Learning resources, including LinkedIn Learning.
- Flexible work-from-home and hybrid arrangements.
- Career advancement opportunities.
- Accessible and inclusive workplace.
- Disability accommodations during recruitment and selection.