Egg — клиенттердің аудиториясын тартуға және шабыттандыруға бағытталған тәжірибелерді жасайтын жаһандық іс-шараларды басқару және продакшн компаниясы. Оның жұмысы офлайн және бренд бастамаларына негізделген іс-шаралар үшін шығармашылық, продакшн және стратегиялық сараптаманы біріктіреді. Egg қашықтан және гибридті жұмыс үлгілері арқылы алуан түрлі, халықаралық ойлау жүйесін ұстанатын командасын қолдайды. Компания мәдениеті жауапкершілікке, үздіксіз жетілдіруге, инклюзияға және ESG қағидаттарына негізделген. 200-ден астам қызметкері бар компания шығармашылық іс-шараларға, маркетингке, консалтингке және саяхатқа байланысты жұмысқа қызығатын адамдарға мүмкіндіктер ұсынады.
Guest Experience Specialist – Event Agency (France Remote)
Coordinate travel, registrations, bookings, and guest support for pharmaceutical events. Manage Cvent data, budgets, compliance, and communications with clients and attendees.
Сипаттама
- Handle guest requests from first enquiry through completion, covering travel, accommodation, registrations, bookings, and communications.
- Arrange individual travel and small-group requirements, generally for groups of up to ten people.
- Use Cvent to administer registrations, maintain reliable guest records, and keep event information current.
- Serve as a key contact for clients and event guests.
- Answer enquiries, troubleshoot issues, and provide clear updates to relevant stakeholders.
- Track reservations, expenditure, and allocated budgets.
- Keep thorough records and deliver accurate reports on schedule.
- Check that event arrangements satisfy client specifications and relevant pharmaceutical compliance requirements.
- Suggest practical improvements to internal processes and the overall guest experience.
Талаптар
- At least three years of experience in guest services, delegate management, travel coordination, or comparable event operations.
- Prior experience in pharmaceutical or healthcare events.
- Practical proficiency with Cvent, including registration workflows, guest data administration, and reporting.
- Background coordinating travel, accommodation, bookings, and communications for guests or event participants.
- Highly organised, detail-focused approach to work.
- Ability to handle competing requests and shifting priorities effectively.
- Strong customer service, communication, and issue-resolution abilities.
- Self-directed working style, with sound judgement about when to escalate concerns.
- Working knowledge of Microsoft Office, especially Excel.
- Fluent English and Spanish language skills.
- Experience in a fast-paced agency or client-services setting is an advantage.
- Experience with AI or automation tools is an advantage.
- Experience collaborating across international or multicultural teams is an advantage.
- Additional language skills are an advantage.
- Experience improving processes is an advantage.
Артықшылықтар
- Flexible working arrangements, with remote and hybrid options varying by location.
- Bonus linked to performance.
- Home-office or technology allowance.
- Lunch vouchers.
- Opportunities for international career development.
- Annual company-wide offsite.
- Complimentary coffee.
- Pet-friendly office environments.
- Collaborative and supportive workplace culture.
- Inclusive working environment.
- ESG-focused organisation committed to creating positive impact.