Egg
Egg
Egg is a global event management and production company that creates experiences designed to engage and inspire clients’ audiences. Its work brings together creative, production, and strategic expertise for live and brand-led events. Egg supports a diverse, internationally minded team through remote and hybrid ways of working, with a culture centered on accountability, continuous improvement, inclusion, and ESG. With more than 200 employees, the company offers opportunities for people interested in creative events, marketing, consulting, and travel-related work.

Guest Experience Specialist – Event Agency (France Remote)

Coordinate travel, registrations, bookings, and guest support for pharmaceutical events. Manage Cvent data, budgets, compliance, and communications with clients and attendees.

Description

  • Handle guest requests from first enquiry through completion, covering travel, accommodation, registrations, bookings, and communications.
  • Arrange individual travel and small-group requirements, generally for groups of up to ten people.
  • Use Cvent to administer registrations, maintain reliable guest records, and keep event information current.
  • Serve as a key contact for clients and event guests.
  • Answer enquiries, troubleshoot issues, and provide clear updates to relevant stakeholders.
  • Track reservations, expenditure, and allocated budgets.
  • Keep thorough records and deliver accurate reports on schedule.
  • Check that event arrangements satisfy client specifications and relevant pharmaceutical compliance requirements.
  • Suggest practical improvements to internal processes and the overall guest experience.

Requirements

  • At least three years of experience in guest services, delegate management, travel coordination, or comparable event operations.
  • Prior experience in pharmaceutical or healthcare events.
  • Practical proficiency with Cvent, including registration workflows, guest data administration, and reporting.
  • Background coordinating travel, accommodation, bookings, and communications for guests or event participants.
  • Highly organised, detail-focused approach to work.
  • Ability to handle competing requests and shifting priorities effectively.
  • Strong customer service, communication, and issue-resolution abilities.
  • Self-directed working style, with sound judgement about when to escalate concerns.
  • Working knowledge of Microsoft Office, especially Excel.
  • Fluent English and Spanish language skills.
  • Experience in a fast-paced agency or client-services setting is an advantage.
  • Experience with AI or automation tools is an advantage.
  • Experience collaborating across international or multicultural teams is an advantage.
  • Additional language skills are an advantage.
  • Experience improving processes is an advantage.

Benefits

  • Flexible working arrangements, with remote and hybrid options varying by location.
  • Bonus linked to performance.
  • Home-office or technology allowance.
  • Lunch vouchers.
  • Opportunities for international career development.
  • Annual company-wide offsite.
  • Complimentary coffee.
  • Pet-friendly office environments.
  • Collaborative and supportive workplace culture.
  • Inclusive working environment.
  • ESG-focused organisation committed to creating positive impact.

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