Egg is a global event management and production company that creates experiences designed to engage and inspire clients’ audiences. Its work brings together creative, production, and strategic expertise for live and brand-led events. Egg supports a diverse, internationally minded team through remote and hybrid ways of working, with a culture centered on accountability, continuous improvement, inclusion, and ESG. With more than 200 employees, the company offers opportunities for people interested in creative events, marketing, consulting, and travel-related work.
Guest Experience Specialist – Event Agency (France Remote)
Coordinate travel, registrations, bookings, and guest support for pharmaceutical events. Manage Cvent data, budgets, compliance, and communications with clients and attendees.
Description
- Handle guest requests from first enquiry through completion, covering travel, accommodation, registrations, bookings, and communications.
- Arrange individual travel and small-group requirements, generally for groups of up to ten people.
- Use Cvent to administer registrations, maintain reliable guest records, and keep event information current.
- Serve as a key contact for clients and event guests.
- Answer enquiries, troubleshoot issues, and provide clear updates to relevant stakeholders.
- Track reservations, expenditure, and allocated budgets.
- Keep thorough records and deliver accurate reports on schedule.
- Check that event arrangements satisfy client specifications and relevant pharmaceutical compliance requirements.
- Suggest practical improvements to internal processes and the overall guest experience.
Requirements
- At least three years of experience in guest services, delegate management, travel coordination, or comparable event operations.
- Prior experience in pharmaceutical or healthcare events.
- Practical proficiency with Cvent, including registration workflows, guest data administration, and reporting.
- Background coordinating travel, accommodation, bookings, and communications for guests or event participants.
- Highly organised, detail-focused approach to work.
- Ability to handle competing requests and shifting priorities effectively.
- Strong customer service, communication, and issue-resolution abilities.
- Self-directed working style, with sound judgement about when to escalate concerns.
- Working knowledge of Microsoft Office, especially Excel.
- Fluent English and Spanish language skills.
- Experience in a fast-paced agency or client-services setting is an advantage.
- Experience with AI or automation tools is an advantage.
- Experience collaborating across international or multicultural teams is an advantage.
- Additional language skills are an advantage.
- Experience improving processes is an advantage.
Benefits
- Flexible working arrangements, with remote and hybrid options varying by location.
- Bonus linked to performance.
- Home-office or technology allowance.
- Lunch vouchers.
- Opportunities for international career development.
- Annual company-wide offsite.
- Complimentary coffee.
- Pet-friendly office environments.
- Collaborative and supportive workplace culture.
- Inclusive working environment.
- ESG-focused organisation committed to creating positive impact.