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Atmosera
Atmosera
51 – 200 Қызметкерлер
SaaSБұлттық есептеулерКиберқауіпсіздік
Atmosera — Microsoft Azure платформасына бағытталған бұлттық трансформация қызметтерін ұсынатын компания. Оның командасы басқарылатын бұлттық қызметтер, киберқауіпсіздік, техникалық оқыту және жаңғырту жұмыстары арқылы ұйымдарға Azure орталарын енгізуге, қорғауға және жетілдіруге көмектеседі. Atmosera-ның сараптамасына Azure-ға көшу, қолданбалар әзірлеу, DevOps, деректерді жаңғырту және бұлттық қауіпсіздік кіреді. Компания бизнеске неғұрлым мүмкіндігі жоғары технологиялық орталарды құруға және басқаруға қолдау көрсетеді.
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Компаниядағы жұмыс орындары

Cloud Operations Manager, Azure Services

Lead an Azure support or engineering team at Atmosera, a technology and managed services provider. The role focuses on round-the-clock service delivery, team development, automation, and improving the client experience.

USАмерика Құрама ШтаттарыҚашықтанТолық жұмыс күніОрта деңгейАға маманҚажетті Тіл: ағылшын тіліОперациялар
AzureServiceNowБұлт

Сипаттама

  • Lead a team handling initial client support and ticket management, or advanced administration, engineering, and escalated technical work.
  • Manage team performance, development, service quality, and ongoing improvement.
  • Work with the other Client Operations manager to align operations and provide a consistent client experience.
  • Coach and develop team members.
  • Recruit and onboard employees.
  • Plan staffing, capacity, and 24/7 coverage.
  • Monitor ticket health, workload, escalations, and incident, problem, and change practices.
  • Apply service data, automation, and AI to raise quality, efficiency, and scalability.
  • Keep operating procedures, technical documentation, and client-specific runbooks up to date.
  • Ensure employees have the training and authorization needed for their work.
  • Coordinate with Client Success, Professional Services, Security Operations, Compliance, and other partners on client environments and service transitions.
  • Align operational priorities, major incident response, cross-team improvements, and temporary leadership coverage.
  • Build a skilled, accountable team focused on clients.
  • Prepare future leaders and reinforce consistent operational practices.
  • Deliver measurable gains in service performance and client experience.
  • In the first 90 days, learn the Client Operations organization, service delivery model, client portfolio, tools, escalation paths, compliance needs, and ITIL processes; assess team capabilities and identify an operational improvement.
  • Within a year, lead a strong-performing team, improve service performance and scalability, and establish repeatable operating practices, processes, runbooks, automation opportunities, and service improvements.

Талаптар

  • At least five years of experience in cloud or infrastructure operations, managed services, technical support, engineering, or service delivery.
  • At least three years of direct technical team management experience.
  • Experience leading a technical support, service delivery, engineering, operations, or managed services team in a fast-paced setting.
  • Strong working knowledge of Microsoft Azure infrastructure and cloud operations.
  • Technical expertise and troubleshooting skills to guide Technician or Administrator/Engineer teams.
  • Experience recruiting, onboarding, coaching, evaluating, and developing employees.
  • Ability to set expectations and development plans, and support career growth and certification goals.
  • Experience managing service delivery for a team in a 24/7 environment.
  • Experience with staffing and capacity planning, schedules, shift and on-call coverage, ticket health, workload management, and service quality.
  • Ability to prioritize, assign, document, escalate, and resolve work in line with service commitments.
  • Ability to lead or support major incidents and uphold incident, problem, and change practices.
  • Ability to maintain escalation paths, operating procedures, technical documentation, and client-specific runbooks.
  • Ability to ensure employees are trained, eligible, authorized, and assigned for regulated work.
  • Ability to pass a federal background check for Public Trust Fitness.
  • Clear, composed, and effective written and verbal communication.
  • Ability to report KPIs, service performance, emerging risks, incident summaries, improvement priorities, and recommended actions.
  • Experience collaborating across operations teams and support functions.
  • Ability to coordinate staffing, priorities, escalations, major incidents, service transitions, and continuous improvement.
  • Ability to support audits, evidence gathering, and remediation.
  • Ability to use service and workforce data to identify trends, root causes, resource needs, and operational risks.
  • Experience owning and reporting KPIs such as SLA attainment, response and resolution times, escalation rate, backlog, ticket age, change success rate, service quality, automation adoption, and client satisfaction.
  • Demonstrated success improving processes, tools, training, monitoring, documentation, automation, or AI-assisted workflows.
  • Preferred: managed services provider experience; Microsoft Azure or ITIL certifications; familiarity with Azure Lighthouse, Azure Monitor, Azure Arc, Azure Policy, Azure Automation, PowerShell, AIOps, Copilot-enabled workflows, regulated environments, distributed team leadership, IT security practices, or Zendesk and ServiceNow.

Артықшылықтар

  • Competitive pay based on experience and skills.
  • Company matches 401(k) contributions dollar for dollar, up to 4% of salary.
  • Performance-based compensation with potential bonuses in addition to base pay.
  • Employee health, vision, and dental insurance premiums fully paid by the company.
  • Company-paid life, accidental death and dismemberment, and short- and long-term disability insurance.
  • Three weeks of paid time off.
  • 11 paid holidays.
  • Paid leave for community service.
  • Employee recognition and rewards program.
  • Option to work from home or a local US office.

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