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USAA
USAA
H1B Visa SponsorBankingFinanceInsurance
USAA is a financial services company focused on serving current and former members of the U.S. military and their families. Its offerings span banking, insurance, and investment products, supported by secure digital tools and member-focused service. The company brings together teams working across financial technology, risk, operations, and customer experience to help its members manage their financial lives.
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USAA Product Management Manager, Retention Strategy

USAA seeks a hybrid Product Management Manager in the United States to advance member retention across banking products and business lines. The role combines performance analysis, roadmap development, cross-functional coordination, and compliant product improvements.

USUnited States
$114,080 – $218,030 / year
HybridFull-timeMiddleSeniorEnglish RequiredCustomer Retention SpecialistCustomer Success
Tableau

Description

  • Advance member retention initiatives across the bank and related business lines
  • Develop product, pricing, and sales recommendations using profitability, competitiveness, and sales-performance analysis
  • Analyze and interpret data to support strategic and tactical decisions
  • Frame business questions and deliver insights that improve performance
  • Maintain existing products and support the development and launch of less complex offerings with channel partners
  • Help shape the product vision, strategy, and roadmap around bank priorities and member needs
  • Use performance results to guide product and sales forecasting and planning
  • Serve as a subject-matter expert on product features and services while partnering with stakeholders
  • Evaluate product performance, recommend enhancements, and lead efforts to expand or modify features
  • Work with operations, phone, and digital teams to deliver product training and education
  • Research market trends, design changes, financial information, member data, and transaction activity
  • Support the creation, revision, and distribution of product communications
  • Coordinate with Legal, Compliance, and Risk Management to maintain compliant product offerings
  • Identify, measure, monitor, and manage business risks under established policies and procedures

Requirements

  • Bachelor’s degree in business, marketing, supply chain, or statistics, or four years of relevant education and/or experience
  • Six years of relevant experience in actuarial work, underwriting, marketing, sales and service, finance and accounting operations, financial services, or military services
  • Two years of product management or comparable strategic or data management experience
  • Experience using data visualization tools and defining requirements for data teams, such as Tableau
  • Experience preparing product briefings and presenting to executive leadership
  • Market research experience supporting product roadmaps, product decisions, and rapid iteration
  • Knowledge of banking laws, regulations, risk management, and compliance requirements
  • Experience developing customer or member retention strategies, preferably in financial services
  • Experience extracting data and building reports to guide strategy and product recommendations
  • Experience collaborating across multiple teams and business lines, including Bank, P&C, and Life
  • Experience leading organizational change and building stakeholder support for new approaches, processes, or solutions
  • US military experience obtained through military service or as a military spouse or domestic partner
  • Must not require immigration support or visa sponsorship now or in the future

Benefits

  • Comprehensive medical, dental, and vision coverage
  • 401(k) plan
  • Pension plan
  • Life insurance
  • Parental benefits
  • Adoption assistance
  • Paid time off
  • Paid holidays
  • 16 hours of paid volunteer time
  • Wellness programs
  • Career path planning
  • Continuing education
  • Pay incentives tied to overall corporate and individual performance, at the discretion of the USAA Board of Directors
  • Remote or hybrid flexibility for active-duty military spouses, subject to applicable policy and business needs

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