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USAA Product Management Manager, Retention Strategy
USAA seeks a hybrid Product Management Manager in the United States to advance member retention across banking products and business lines. The role combines performance analysis, roadmap development, cross-functional coordination, and compliant product improvements.
Сипаттама
- Advance member retention initiatives across the bank and related business lines
- Develop product, pricing, and sales recommendations using profitability, competitiveness, and sales-performance analysis
- Analyze and interpret data to support strategic and tactical decisions
- Frame business questions and deliver insights that improve performance
- Maintain existing products and support the development and launch of less complex offerings with channel partners
- Help shape the product vision, strategy, and roadmap around bank priorities and member needs
- Use performance results to guide product and sales forecasting and planning
- Serve as a subject-matter expert on product features and services while partnering with stakeholders
- Evaluate product performance, recommend enhancements, and lead efforts to expand or modify features
- Work with operations, phone, and digital teams to deliver product training and education
- Research market trends, design changes, financial information, member data, and transaction activity
- Support the creation, revision, and distribution of product communications
- Coordinate with Legal, Compliance, and Risk Management to maintain compliant product offerings
- Identify, measure, monitor, and manage business risks under established policies and procedures
Талаптар
- Bachelor’s degree in business, marketing, supply chain, or statistics, or four years of relevant education and/or experience
- Six years of relevant experience in actuarial work, underwriting, marketing, sales and service, finance and accounting operations, financial services, or military services
- Two years of product management or comparable strategic or data management experience
- Experience using data visualization tools and defining requirements for data teams, such as Tableau
- Experience preparing product briefings and presenting to executive leadership
- Market research experience supporting product roadmaps, product decisions, and rapid iteration
- Knowledge of banking laws, regulations, risk management, and compliance requirements
- Experience developing customer or member retention strategies, preferably in financial services
- Experience extracting data and building reports to guide strategy and product recommendations
- Experience collaborating across multiple teams and business lines, including Bank, P&C, and Life
- Experience leading organizational change and building stakeholder support for new approaches, processes, or solutions
- US military experience obtained through military service or as a military spouse or domestic partner
- Must not require immigration support or visa sponsorship now or in the future
Артықшылықтар
- Comprehensive medical, dental, and vision coverage
- 401(k) plan
- Pension plan
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off
- Paid holidays
- 16 hours of paid volunteer time
- Wellness programs
- Career path planning
- Continuing education
- Pay incentives tied to overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Remote or hybrid flexibility for active-duty military spouses, subject to applicable policy and business needs
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