Chemist Warehouse
Chemist Warehouse
Chemist Warehouse is a pharmacy retail company operating across Australia and New Zealand. Its stores offer a broad selection of health, pharmaceutical, and beauty products, with a focus on competitive pricing and customer service. With more than 20,000 employees, Chemist Warehouse provides career opportunities across its retail and broader business operations.

Unified Communications Engineer – Chemist Warehouse (Hybrid, Australia)

Support voice, telephony, contact centre and collaboration platforms for Chemist Warehouse’s Australian pharmacy network. Work with RingCentral, Genesys, Microsoft Teams and audiovisual technologies in a hybrid role.

Description

  • Own administration and optimisation of RingCentral cloud telephony, including provisioning, routing, IVRs, queues and number management.
  • Administer and maintain the Genesys Contact Centre platform.
  • Support Microsoft Teams Phone System, including direct routing, calling plans, voice policies, queues, auto attendants and certified devices.
  • Deliver operational support and lifecycle management for unified communications technology.
  • Maintain audiovisual systems across offices, meeting spaces, boardrooms, training facilities and distribution centres.
  • Monitor unified communications and audiovisual platforms, resolving incidents, service degradation and capacity issues.
  • Lead troubleshooting and root-cause analysis for telephony, contact centre, conferencing and audiovisual incidents.
  • Work with business stakeholders, vendors and managed service providers.
  • Maintain security, compliance and governance across voice, collaboration, recording and conferencing systems.
  • Contribute to office fit-outs, relocations, facility launches, contact centre improvements and technology refresh projects.

Requirements

  • Tertiary qualification in IT or a related field, or equivalent industry experience combined with relevant certifications.
  • At least five years of enterprise IT experience, with strong expertise in voice, telephony and contact centre systems.
  • Practical experience with RingCentral, Genesys Cloud, Microsoft Teams and Teams Phone, Microsoft 365, Teams Rooms, SIP and telephony services.
  • Background supporting collaboration platforms and meeting-room technology.
  • Experience with Yealink, Logitech, audiovisual, digital signage and presentation systems.

Benefits

  • Annual performance-based salary reviews.
  • Broad learning and professional development opportunities.
  • In-house leadership programs, including Women In Leadership.
  • Hybrid work arrangement with one work-from-home day each week.
  • Six weeks of paid parental leave for primary carers.
  • One week of paid parental leave for secondary carers.
  • Product discounts through Flare.
  • Corporate healthcare premium offers with Bupa Healthcare.
  • Banking benefits with CommBank.
  • Novated leasing options.
  • Discount card for savings at Chemist Warehouse pharmacies.
  • Confidential Employee Assistance Program services.
  • Subsidised onsite canteen.
  • Complimentary shuttle service between nearby train stations and the Preston Support Office.

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