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Chemist Warehouse ऑस्ट्रेलिया और न्यूज़ीलैंड में संचालित होने वाली एक फार्मेसी रिटेल कंपनी है। इसके स्टोर स्वास्थ्य, दवाइयों और सौंदर्य उत्पादों की विस्तृत श्रृंखला पेश करते हैं, जिसमें प्रतिस्पर्धी कीमतों और ग्राहक सेवा पर ध्यान दिया जाता है। 20,000 से अधिक कर्मचारियों के साथ, Chemist Warehouse अपने रिटेल और व्यापक व्यावसायिक संचालन में करियर के अवसर प्रदान करता है।
Unified Communications Engineer – Chemist Warehouse (Hybrid, Australia)
Support voice, telephony, contact centre and collaboration platforms for Chemist Warehouse’s Australian pharmacy network. Work with RingCentral, Genesys, Microsoft Teams and audiovisual technologies in a hybrid role.
विवरण
- Own administration and optimisation of RingCentral cloud telephony, including provisioning, routing, IVRs, queues and number management.
- Administer and maintain the Genesys Contact Centre platform.
- Support Microsoft Teams Phone System, including direct routing, calling plans, voice policies, queues, auto attendants and certified devices.
- Deliver operational support and lifecycle management for unified communications technology.
- Maintain audiovisual systems across offices, meeting spaces, boardrooms, training facilities and distribution centres.
- Monitor unified communications and audiovisual platforms, resolving incidents, service degradation and capacity issues.
- Lead troubleshooting and root-cause analysis for telephony, contact centre, conferencing and audiovisual incidents.
- Work with business stakeholders, vendors and managed service providers.
- Maintain security, compliance and governance across voice, collaboration, recording and conferencing systems.
- Contribute to office fit-outs, relocations, facility launches, contact centre improvements and technology refresh projects.
आवश्यकताएँ
- Tertiary qualification in IT or a related field, or equivalent industry experience combined with relevant certifications.
- At least five years of enterprise IT experience, with strong expertise in voice, telephony and contact centre systems.
- Practical experience with RingCentral, Genesys Cloud, Microsoft Teams and Teams Phone, Microsoft 365, Teams Rooms, SIP and telephony services.
- Background supporting collaboration platforms and meeting-room technology.
- Experience with Yealink, Logitech, audiovisual, digital signage and presentation systems.
लाभ
- Annual performance-based salary reviews.
- Broad learning and professional development opportunities.
- In-house leadership programs, including Women In Leadership.
- Hybrid work arrangement with one work-from-home day each week.
- Six weeks of paid parental leave for primary carers.
- One week of paid parental leave for secondary carers.
- Product discounts through Flare.
- Corporate healthcare premium offers with Bupa Healthcare.
- Banking benefits with CommBank.
- Novated leasing options.
- Discount card for savings at Chemist Warehouse pharmacies.
- Confidential Employee Assistance Program services.
- Subsidised onsite canteen.
- Complimentary shuttle service between nearby train stations and the Preston Support Office.
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