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Navitus Health Solutions
Navitus Health Solutions
1,001 – 5,000 Employees
ConsultingHealthcareInsurance
Navitus Health Solutions is a healthcare-focused pharmacy benefit manager serving health plans, employers, government programs, and other plan sponsors. Its pharmacy benefit services include formulary and specialty drug management, claims adjudication, pharmacy network administration, member support, and digital health integrations. The company uses a 100% pass-through, cost-plus model and works with plan sponsors as a fiduciary partner focused on medication affordability, regulatory compliance, clinical quality, and better health outcomes.
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Trade Client Services Specialty Coordinator

Support manufacturer, payer, and strategic partners at Lumicera Specialty Pharmacy by managing client operations, reporting, access issues, and account strategy.

USUnited StatesALAlabamaAZArizonaCACaliforniaCOColoradoFLFloridaILIllinoisIAIowaLALouisianaMDMarylandMIMichiganMNMinnesotaMOMissouriNENebraskaNVNevadaNJNew JerseyNYNew YorkNCNorth CarolinaOHOhioOKOklahomaOROregonPAPennsylvaniaTNTennesseeTXTexasUTUtahVAVirginiaWAWashingtonWIWisconsin
$23 – $27 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredClient ServicesClient Services Representative

Description

  • Join client program meetings and support ongoing coordination.
  • Share status updates and flag barriers to patient access.
  • Work with clients to resolve access issues.
  • Prepare reports and evidence-based presentations, including Strategic Business Plans, VALUE Summaries, and Performance Standard reports.
  • Partner with Specialty Trade Account Executives on data, strategy, and the Lumicera team’s approach to client meetings.
  • Confirm the Account Management team has plans to address unmet guarantees.
  • Serve as the main contact for daily tasks, operational requests, and status inquiries.
  • Respond to general questions and requests at the referral level.
  • Help implement assigned client programs.
  • Coordinate resolution of escalated client issues.
  • Connect Lumicera and its clients to support operational excellence and identify opportunities for growth and expansion.
  • Support program retention, corporate strategic goals, and customer satisfaction.
  • Travel to client sites or onsite meetings up to 10% of the time as needed.
  • Carry out other assigned duties.

Requirements

  • Bring at least three years of successful operational experience in specialty pharmacy.
  • A bachelor’s degree in business, marketing, or a related field is preferred.
  • Hold a valid state driver’s license and maintain a current automobile insurance policy.
  • Knowledge of the PBM, specialty pharmacy, or healthcare industry is preferred.
  • Use strategic thinking to develop and execute business plans that meet business objectives.
  • Work independently and prioritize tasks to meet client needs.
  • Demonstrate a strong team orientation, commitment to sales and client service, and drive to succeed.
  • Travel as needed to meet goals.
  • Have excellent verbal and written communication, presentation, and negotiation skills.
  • Be proficient with PCs, Microsoft Office, email, and the internet.
  • Participate in, follow, and support compliance program objectives.
  • Interact consistently with colleagues in a cooperative and respectful manner.
  • Remote work is available only to residents of Arizona, Alabama, Arkansas, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin.
  • Work Monday through Friday, 9 a.m. to 6 p.m. Eastern Time.

Benefits

  • Health, dental, and vision insurance with top-of-industry benefits.
  • 20 days of paid time off.
  • Four weeks of paid parental leave.
  • Nine paid holidays.
  • 401(k) with a company match of up to 5% and no vesting requirement.
  • Adoption assistance program.
  • Flexible spending account.
  • Educational assistance plan and professional membership assistance.
  • Referral bonus program offering up to $750.

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