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ABB
ABB
ConsultingLogisticsTransport
ABB is a global technology company developing products and services for electrification, industrial automation, robotics, motion, and power management. Its portfolio includes motors, drives, medium- and low-voltage equipment, transformers, electric vehicle charging infrastructure, and robotic systems, supported by software and lifecycle services. ABB works with customers across utilities, industry, transport, and infrastructure to improve operational efficiency and support more connected, lower-carbon systems. Its careers span engineering, software, manufacturing, technical services, and other functions involved in delivering these technologies.
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Staff Application Engineer - Bartlesville, OK (Hybrid)

Support ABB instrumentation software, hardware, and field services as a Staff Application Engineer. Troubleshoot customer systems and help deliver dependable industrial automation deployments from Bartlesville or Houston.

USUnited StatesOKOklahomaTXTexasHybridFull-timeLeadEnglish RequiredSoftware Engineer

Description

  • Provide advanced technical support for ABB’s instrumentation portfolio, covering automation software and hardware, system startup, troubleshooting, recovery, maintenance, and complex customer issues.
  • Deliver remote and on-site field service, including preventive and corrective maintenance, installation troubleshooting, product deployment, and operational readiness support.
  • Manage customer incidents and escalations through resolution, reporting status, root causes, corrective actions, and solutions within service-level commitments.
  • Develop trusted customer relationships by identifying risks, supporting production continuity, and providing training and application guidance.
  • Partner with R&D, Manufacturing, Product Management, Logistics, Calibration, Sales, and Services teams to resolve issues, enhance products, and implement lasting solutions.
  • Capture technical knowledge, create self-service support resources, share best practices, and recommend product improvements based on customer and field feedback.

Requirements

  • A bachelor’s degree in engineering, such as electrical, mechanical, chemical, mechatronics, or computer science, or a related field is required.
  • Experience diagnosing hardware, software, systems, platforms, or instrumentation equipment.
  • Strong analytical and problem-solving ability, including root-cause diagnosis and solution implementation.
  • Excellent communication and relationship-management skills for customer-facing work.
  • Proficient or native-level English communication skills.
  • Ability to work effectively with cross-functional teams.
  • Willingness to travel domestically up to 15%.
  • Consistent focus on high-quality support and customer service commitments.
  • Must already hold U.S. work authorization allowing employment with ABB.
  • Experience supporting ABB instrumentation products is preferred.
  • Knowledge of instrumentation products and distributed I/O systems is preferred.
  • Experience with field service, preventive maintenance, or managed services is preferred.
  • Familiarity with Knowledge-Centered Service (KCS) practices is preferred.
  • Experience providing technical training or coaching customers is preferred.

Benefits

  • Employees may choose between a PPO Copay medical plan and a high-deductible medical plan with a Health Savings Account.
  • Two dental options are available: Core and Core Plus.
  • Vision coverage is provided.
  • Company-paid life insurance equals twice base pay.
  • Company-paid accidental death and dismemberment coverage equals one times base pay.
  • Voluntary life and accidental death and dismemberment coverage is employee-paid up to plan maximums.
  • Short-term disability coverage is company-paid for up to 26 weeks.
  • Company-paid long-term disability provides 60% of pay, with an option to increase coverage to 66 2/3%.
  • Employee-paid supplemental options include accident, hospital indemnity, critical illness, and pet insurance.
  • Paid parental leave is available.
  • An Employee Assistance Program is provided.
  • Health Advocate resources support mental and behavioral health, general health navigation, virtual health, infertility, and adoption needs.
  • Employee discount program.
  • 401(k) savings plan with company contributions.
  • Employee Stock Acquisition Plan (ESAP).
  • 11 paid holidays.
  • Vacation for hourly and non-exempt employees is based on years of service.
  • Ongoing learning opportunities and support aligned with employee goals.

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