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ABB
ABB
KonsultācijasLoģistikaTransports
ABB ir globāls tehnoloģiju uzņēmums, kas izstrādā produktus un pakalpojumus elektrifikācijai, rūpnieciskajai automatizācijai, robotikai, kustības vadībai un enerģijas pārvaldībai. Tā piedāvājumā ietilpst motori, piedziņas, vidēja un zema sprieguma iekārtas, transformatori, elektromobiļu uzlādes infrastruktūra un robotizētas sistēmas, ko papildina programmatūra un dzīves cikla pakalpojumi. ABB sadarbojas ar komunālo pakalpojumu, rūpniecības, transporta un infrastruktūras nozares klientiem, lai uzlabotu darbības efektivitāti un veicinātu labāk savienotas sistēmas ar mazāku oglekļa emisiju apjomu. ABB karjeras iespējas aptver inženierzinātnes, programmatūru, ražošanu, tehniskos pakalpojumus un citas funkcijas, kas saistītas ar šo tehnoloģiju nodrošināšanu.
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Vakances uzņēmumā

Staff Application Engineer - Bartlesville, OK (Hybrid)

Support ABB instrumentation software, hardware, and field services as a Staff Application Engineer. Troubleshoot customer systems and help deliver dependable industrial automation deployments from Bartlesville or Houston.

USAmerikas Savienotās ValstisOKOklahomaTXTeksasaHibrīdiPilna slodzeVadošais speciālistsNepieciešamā Valoda: angļuProgrammatūras inženieris

Apraksts

  • Provide advanced technical support for ABB’s instrumentation portfolio, covering automation software and hardware, system startup, troubleshooting, recovery, maintenance, and complex customer issues.
  • Deliver remote and on-site field service, including preventive and corrective maintenance, installation troubleshooting, product deployment, and operational readiness support.
  • Manage customer incidents and escalations through resolution, reporting status, root causes, corrective actions, and solutions within service-level commitments.
  • Develop trusted customer relationships by identifying risks, supporting production continuity, and providing training and application guidance.
  • Partner with R&D, Manufacturing, Product Management, Logistics, Calibration, Sales, and Services teams to resolve issues, enhance products, and implement lasting solutions.
  • Capture technical knowledge, create self-service support resources, share best practices, and recommend product improvements based on customer and field feedback.

Prasības

  • A bachelor’s degree in engineering, such as electrical, mechanical, chemical, mechatronics, or computer science, or a related field is required.
  • Experience diagnosing hardware, software, systems, platforms, or instrumentation equipment.
  • Strong analytical and problem-solving ability, including root-cause diagnosis and solution implementation.
  • Excellent communication and relationship-management skills for customer-facing work.
  • Proficient or native-level English communication skills.
  • Ability to work effectively with cross-functional teams.
  • Willingness to travel domestically up to 15%.
  • Consistent focus on high-quality support and customer service commitments.
  • Must already hold U.S. work authorization allowing employment with ABB.
  • Experience supporting ABB instrumentation products is preferred.
  • Knowledge of instrumentation products and distributed I/O systems is preferred.
  • Experience with field service, preventive maintenance, or managed services is preferred.
  • Familiarity with Knowledge-Centered Service (KCS) practices is preferred.
  • Experience providing technical training or coaching customers is preferred.

Priekšrocības

  • Employees may choose between a PPO Copay medical plan and a high-deductible medical plan with a Health Savings Account.
  • Two dental options are available: Core and Core Plus.
  • Vision coverage is provided.
  • Company-paid life insurance equals twice base pay.
  • Company-paid accidental death and dismemberment coverage equals one times base pay.
  • Voluntary life and accidental death and dismemberment coverage is employee-paid up to plan maximums.
  • Short-term disability coverage is company-paid for up to 26 weeks.
  • Company-paid long-term disability provides 60% of pay, with an option to increase coverage to 66 2/3%.
  • Employee-paid supplemental options include accident, hospital indemnity, critical illness, and pet insurance.
  • Paid parental leave is available.
  • An Employee Assistance Program is provided.
  • Health Advocate resources support mental and behavioral health, general health navigation, virtual health, infertility, and adoption needs.
  • Employee discount program.
  • 401(k) savings plan with company contributions.
  • Employee Stock Acquisition Plan (ESAP).
  • 11 paid holidays.
  • Vacation for hourly and non-exempt employees is based on years of service.
  • Ongoing learning opportunities and support aligned with employee goals.

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