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Daikin Applied Americas
Daikin Applied Americas
5,001 – 10,000 Employees
H1B Visa SponsorConsultingHealthcareLogistics
Daikin Applied Americas develops and supports commercial and industrial HVAC and building solutions across North America. Its portfolio includes rooftop systems, chillers, air handlers, heat pumps, air purifiers, SiteLine building controls, rental solutions, and IoT-enabled technologies designed to help commercial, institutional, and industrial facilities manage energy use and indoor air quality. The company focuses on practical air-management systems that support energy efficiency and decarbonization efforts.
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Senior VRV and VRF Technical Support Analyst - Remote, Missouri

Lead national technical support for Daikin Applied VRV/VRF HVAC systems, including troubleshooting, applications, and training. Provide technical guidance across customer and service locations with required travel.

USUnited StatesMOMissouri
$80,400 – $136,800 / year
RemoteFull-timeSeniorEnglish RequiredSupport Engineer

Description

  • Act as the national technical lead for Daikin Applied VRV/VRF systems
  • Deliver advanced support for product applications, system design, operation, troubleshooting, and maintenance
  • Advise service teams, sales representatives, customers, contractors, engineers, and service organizations on technical matters
  • Manage and prioritize support requests received by phone, email, and other channels
  • Record technical inquiries, recommendations, resolutions, and case activity in Salesforce CRM
  • Investigate complex product and system problems and determine effective resolutions
  • Coordinate escalations and corrective actions with relevant internal teams
  • Explain technical findings, application considerations, field conditions, and system performance concerns to stakeholders
  • Create and deliver VRV/VRF training in classroom, virtual, and field settings
  • Provide hands-on training, coaching, and mentorship for technical personnel
  • Create and enhance training materials, application resources, service documentation, troubleshooting tools, and knowledge-management content
  • Review product, system, component, and field-support data to identify trends and opportunities for improvement
  • Lead and contribute to technical projects and strategic initiatives
  • Act as the technical liaison between Daikin Applied and Daikin North America
  • Develop productive relationships with internal teams, customers, contractors, engineers, and service organizations
  • Support product adoption, technical capability, customer retention, and business growth
  • Travel to service locations, customer jobsites, training facilities, and other business locations as needed

Requirements

  • An associate degree or two-year college or technical school degree
  • At least 6–8 years of VRV-related experience and/or training
  • Advanced knowledge of commercial Daikin VRV/VRF systems, including applications, design, controls, operation, installation, commissioning, troubleshooting, and maintenance
  • Professional experience in technical service, applications engineering, technical training, or product support for commercial VRV/VRF systems
  • Proven ability to diagnose complex system-performance problems, identify root causes, and develop practical technical solutions
  • Strong knowledge of VRV/VRF application and design principles, including equipment selection, piping, controls, installation requirements, and commissioning
  • Ability to interpret technical data, operating conditions, customer requirements, and field information
  • Excellent written and verbal communication skills
  • Ability to create and deliver technical instruction in classroom, virtual, and field environments
  • Strong critical-thinking and decision-making abilities
  • Strong collaboration and relationship-building abilities
  • Ability to work independently, manage multiple technical priorities, document using write smart practices, and adapt to changing needs
  • Understanding of Daikin Applied business operations, customer-support processes, and market objectives, or the ability to acquire that knowledge quickly
  • Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Visio
  • Work visa sponsorship is not available
  • Must comply with applicable safety requirements and use required personal protective equipment at field locations

Benefits

  • Several medical insurance plan options
  • Dental and vision coverage
  • 401(k) retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% of the next 2%
  • Employer-provided life insurance
  • Optional employee-paid voluntary life, dependent life, and accident insurance
  • Short- and long-term disability coverage
  • Three weeks of paid time off for new employees
  • Eleven company-paid holidays
  • Vacation accrued monthly
  • Paid sick leave in accordance with applicable law
  • Paid parental leave
  • Tuition reimbursement after six months of continuous service
  • Bonus opportunity of up to 10%
  • Company-provided computer, phone, remote-access tools, and technical support systems
  • Remote work from a home office
  • Opportunities for career development
  • Supportive and inclusive workplace

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