Manhattan WMOS Engineer
ShyftLabsSupport Manhattan WMOS implementations and operations as a WMS Engineer at ShyftLabs. ShyftLabs builds data products and digital solutions for Fortune 500 companies.
Open
Iron Mountain provides information management and logistics services that help organizations protect, organize, and make practical use of physical and digital assets. Its work includes records storage, digital transformation, data and IT security, asset lifecycle management, warehousing, and logistics. Serving sectors such as financial services, healthcare, the public sector, and energy across more than 60 countries, Iron Mountain combines secure physical infrastructure with technologies such as the InSight Digital Experience Platform to connect and manage information. The company also emphasizes sustainability alongside security as it supports customers in extending the value of their data and assets.
Senior Transformation and Continuous Improvement Specialist – Bangalore Hybrid
Lead strategic transformation at Iron Mountain across records, data, and digital service operations in a hybrid Bangalore role. Drive AI-enabled automation, service architecture, continuous improvement, and cross-functional governance.
Description
- Own strategic transformation programs from initial assessment through implementation and benefits realization.
- Apply Lean Six Sigma, root cause analysis, and standard work to improve productivity, turnaround times, quality, and margins.
- Design and deliver customer-focused digital service models.
- Define physical and platform operating requirements, governance structures, and KPI/ SLA frameworks.
- Manage platform releases, user acceptance testing, and post-launch stabilization.
- Identify, prioritize, and deliver operational applications of Agentic AI, Generative AI, intelligent document processing, robotics, and predictive analytics.
- Develop human-in-the-loop operating models for high-volume digital workflows.
- Partner with Operations, Technology, Product, and executive leadership teams.
- Implement change management plans and program governance.
- Present transformation roadmaps and return-on-investment outcomes to senior leaders.
- Improve operational controls, documentation, and compliance frameworks using methods such as FMEA.
- Reduce operational risk and sustain audit readiness for SOC and SSAE Type II standards.
Requirements
- At least eight years of progressive experience in continuous improvement, operational excellence, digital transformation, strategy, or management consulting.
- Strong understanding of high-volume digital operations, intelligent document processing, business process outsourcing, shared services, and automation technologies including Agentic AI, Generative AI, and robotics.
- Demonstrated ability to structure complex operational challenges, apply Lean Six Sigma and process optimization methods, manage cross-functional programs, and align executive stakeholders.
- Bachelor’s degree in a relevant discipline.
- Lean Six Sigma certification is highly valued.
- Experience scaling solutions across global delivery environments in India and North America is highly valued.
- Willingness and ability to work in a hybrid environment.
- Ability to travel up to 50%.
- Eligibility to obtain and maintain a U.S. Government security clearance.
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