Iron Mountain
Iron Mountain
Iron Mountain ұйымдарға физикалық және цифрлық активтерін қорғауға, реттеуге және оларды іс жүзінде тиімді пайдалануға көмектесетін ақпаратты басқару және логистикалық қызметтер ұсынады. Компанияның қызмет бағыттарына құжаттар мен жазбаларды сақтау, цифрлық трансформация, деректер мен IT қауіпсіздігі, активтердің өмірлік циклін басқару, қоймалау және логистика кіреді. Қаржы қызметтері, денсаулық сақтау, мемлекеттік сектор және энергетика сияқты салаларға 60-тан астам елде қызмет көрсететін Iron Mountain ақпаратты байланыстырып, басқару үшін InSight Digital Experience Platform сияқты технологияларды қауіпсіз физикалық инфрақұрылыммен ұштастырады. Компания сондай-ақ клиенттеріне деректері мен активтерінің құндылығын арттыруға қолдау көрсете отырып, қауіпсіздікпен қатар тұрақты дамуға да мән береді.

Senior Transformation and Continuous Improvement Specialist – Bangalore Hybrid

Lead strategic transformation at Iron Mountain across records, data, and digital service operations in a hybrid Bangalore role. Drive AI-enabled automation, service architecture, continuous improvement, and cross-functional governance.

Сипаттама

  • Own strategic transformation programs from initial assessment through implementation and benefits realization.
  • Apply Lean Six Sigma, root cause analysis, and standard work to improve productivity, turnaround times, quality, and margins.
  • Design and deliver customer-focused digital service models.
  • Define physical and platform operating requirements, governance structures, and KPI/ SLA frameworks.
  • Manage platform releases, user acceptance testing, and post-launch stabilization.
  • Identify, prioritize, and deliver operational applications of Agentic AI, Generative AI, intelligent document processing, robotics, and predictive analytics.
  • Develop human-in-the-loop operating models for high-volume digital workflows.
  • Partner with Operations, Technology, Product, and executive leadership teams.
  • Implement change management plans and program governance.
  • Present transformation roadmaps and return-on-investment outcomes to senior leaders.
  • Improve operational controls, documentation, and compliance frameworks using methods such as FMEA.
  • Reduce operational risk and sustain audit readiness for SOC and SSAE Type II standards.

Талаптар

  • At least eight years of progressive experience in continuous improvement, operational excellence, digital transformation, strategy, or management consulting.
  • Strong understanding of high-volume digital operations, intelligent document processing, business process outsourcing, shared services, and automation technologies including Agentic AI, Generative AI, and robotics.
  • Demonstrated ability to structure complex operational challenges, apply Lean Six Sigma and process optimization methods, manage cross-functional programs, and align executive stakeholders.
  • Bachelor’s degree in a relevant discipline.
  • Lean Six Sigma certification is highly valued.
  • Experience scaling solutions across global delivery environments in India and North America is highly valued.
  • Willingness and ability to work in a hybrid environment.
  • Ability to travel up to 50%.
  • Eligibility to obtain and maintain a U.S. Government security clearance.

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