NewRocket
NewRocket
NewRocket is a global ServiceNow consulting and technology partner that helps enterprise organizations address complex business needs through advisory, transformation, implementation, and managed services. Its work spans platform development and integrations, security, risk and resilience, and technology excellence, with a strong focus on improving customer and employee experiences. NewRocket also brings UI and UX design expertise to workflow modernization, helping organizations streamline processes across sectors including consulting, healthcare, insurance, education, financial services, and the public sector.

Senior ServiceNow Software Engineer – CSM (Remote India)

Lead ServiceNow CSM and custom application development for NewRocket in a senior engineering role. Troubleshoot platform issues, integrations, deployments, and complex client projects.

Description

  • Lead, coach, and mentor Software Engineers
  • Build and implement ServiceNow customizations for customer projects
  • Conduct advanced troubleshooting and root cause analysis for ServiceNow platform issues
  • Resolve issues involving CSM, integrations, portals, and other ServiceNow modules
  • Support and maintain ServiceNow modules
  • Maintain integrations between ServiceNow and external systems
  • Work with stakeholders and end users to define requirements and deliver ServiceNow solutions
  • Contribute to upgrades, cloning, patching, and performance optimization initiatives
  • Apply ServiceNow development and configuration best practices
  • Document technical solutions, workflows, and issue resolutions
  • Execute deployments

Requirements

  • Hands-on experience with ServiceNow CSM and custom applications
  • Experience leading, coaching, and mentoring Software Engineers
  • Experience translating functional and technical requirements into ServiceNow customizations
  • Background delivering large-scale, complex professional services projects
  • Certified System Administrator (CSA) certification
  • Certified Application Developer (CAD) or CIS-ITSM certification
  • Knowledge of ServiceNow development and configuration best practices
  • Experience with ServiceNow integrations, portals, and modules
  • Experience troubleshooting and performing root cause analysis, upgrades, cloning, patching, and performance optimization

Benefits

  • Supportive approach to work-life balance
  • Collaborative, innovation-focused culture
  • Support for professional development
  • Official ServiceNow training
  • Opportunities to earn multiple certifications
  • Project guidance and support
  • Equal opportunity employment
  • Disability accommodation support

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