Mars Customer Manager, Wegmans Account, Illinois Remote
Mars
Lead Mars Snacking’s Accelerator account strategy for Wegmans. Drive retailer growth through assortment, merchandising, pricing, promotions, and forecasting.
Open
FERRAGAMO is a global luxury fashion company with roots in Italian craftsmanship and a long-standing focus on design, quality, and innovation. Its collections span leather goods, footwear, apparel, and accessories, serving customers through retail stores and eCommerce channels. The company combines a heritage-led brand identity with contemporary product development and an ongoing focus on more sustainable practices. With an international retail and digital presence, FERRAGAMO offers opportunities to contribute to a large, multidisciplinary fashion and retail organization.
Senior Client Advisor – Ferragamo Cabazon Outlet (Onsite)
Senior Client Advisor role with Ferragamo at the Cabazon Outlet, focused on luxury retail service, relationship building, styling, sales growth, CRM, and team support.
Description
- Deliver specialized customer service by building personalized, emotionally engaging client relationships
- Grow and maintain client connections through personal outreach and CRM initiatives
- Drive sales by understanding client needs and creating tailored shopping experiences
- Lead by example on the sales floor while supporting individual and team goals
- Work collaboratively with colleagues to achieve results and maintain a positive workplace
- Support store operations by organizing stock across the sales floor and stockroom
- Create memorable customer interactions through personalized selling
- Apply strong styling expertise and detailed brand knowledge
- Use cross-selling techniques to improve units-per-transaction performance
- Record and maintain customer information in the company CRM system
- Identify innovative ways to strengthen client value and improve the customer experience
- Sell merchandise in person, over the phone, and by email
- Monitor company KPIs and develop approaches to improve results
- Recommend products across all available sales channels
- Support colleague development by sharing knowledge, feedback, and practical experience
Requirements
- Proficiency in English is required; knowledge of another language is preferred
- Retail sales experience is preferred, with luxury retail experience considered an advantage
- Strong interpersonal and communication abilities
- Ability to read, write, and interpret instructional materials
- Ability to communicate effectively with customers, colleagues, and management
- Professional telephone communication and etiquette
- Ability to manage multiple tasks while staying attentive to customers and adapting to business needs
- Ability to work collaboratively and take initiative with limited direct supervision
- Computer proficiency for inventory tracking
- Consistent and dependable attendance, typically five days per week
- Availability for a full-time 37.5-hour schedule, including mornings, evenings, and weekends as required
- Ability to serve customers and properly fit shoes and ready-to-wear merchandise
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