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Faegre Drinker
Faegre Drinker
1,001 – 5,000 Employees
ConsultingEnterpriseLegal
Faegre Drinker is a full-service legal services firm supporting multinational businesses with complex transactions, litigation, and regulatory matters. Its industry-focused practices combine legal counsel, client insights, and an emphasis on service and innovation. The firm operates across offices in the United States, as well as London and Shanghai, and its work spans enterprise legal and consulting needs.
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Senior Business Process Design Lead – Scottsdale Hybrid

Lead the redesign of law-firm workflows using Human-Centered Design and Lean Six Sigma. Guide Design Lab engagements from discovery through implementation, measurement, and continuous improvement.

USUnited StatesAZArizonaILIllinoisNYNew YorkPAPennsylvania
$160,000 – $183,000 / year
HybridFull-timeSeniorEnglish RequiredBusiness Operations

Description

  • Work with practice groups and operational teams to observe workflows, understand daily decisions, and uncover bottlenecks
  • Use Human-Centered Design techniques such as observation, interviews, and journey mapping
  • Facilitate process-mapping sessions and develop current- and future-state maps, swim lane diagrams, and service blueprints in Miro or Lucid
  • Apply Lean Six Sigma methods to reduce rework, delays, and unnecessary process steps
  • Create future-state workflows that identify opportunities for process changes, automation, and AI
  • Set baseline metrics, develop business cases, and evaluate outcomes after implementation
  • Collaborate with engineering and AI teams to convert future-state designs into actionable requirements
  • Lead client engagements delivered through the firm’s Design Lab
  • Manage engagement planning, coordination, schedules, and quality standards
  • Capture approved processes in standard operating procedures, RACI charts, and assigned process ownership structures
  • Support the hiring, development, and mentoring of a small process design team
  • Handle special projects and other assigned responsibilities

Requirements

  • Bachelor’s degree in business, industrial engineering, design, human-computer interaction, or a related field, or equivalent professional experience
  • Five or more years of experience in business process improvement, service design, or operational excellence within management consulting, professional services, or another complex regulated setting
  • Experience advising clients, facilitating senior stakeholders, and presenting recommendations to executives
  • Proven leadership of process mapping, discovery sessions, stakeholder workshops, and design sprints
  • Advanced proficiency with Miro or Lucid, including Lucidchart or Lucidspark
  • Working knowledge of Lean Six Sigma methods and tools such as DMAIC, SIPOC, value stream mapping, and root cause analysis
  • Strong grounding in Human-Centered Design, with practical experience in contextual observation, user interviews, journey mapping, ideation, and rapid testing
  • Ability to develop business cases and assess outcomes using operational data
  • Ability to learn unfamiliar legal and business domains quickly and turn complex processes into clear, practical structures
  • Ability to synthesize complex research into actionable insights and recommendations
  • Strong analytical, problem-solving, diplomatic, interpersonal, verbal, and written communication skills
  • Ability to collaborate effectively in a virtual work environment
  • Ability to remain composed and effective in a high-pressure, deadline-driven setting
  • Ability to build and sustain positive relationships in a collaborative, client-service-focused environment
  • Sound judgment and discretion when handling highly confidential information
  • Ability to work independently, organize and prioritize accurately, and maintain strong attention to detail
  • Formal Human-Centered Design training or a portfolio demonstrating HCD work preferred
  • Lean Six Sigma Green Belt or equivalent certification preferred; Black Belt is a plus
  • Change management certification or equivalent consulting-firm training preferred
  • Management consulting experience in operations, transformation, or experience design preferred
  • Experience in law firms or other professional services organizations preferred

Benefits

  • Flexible work arrangements designed to support work-life success
  • Opportunities to take part in firm-sponsored volunteer events
  • Wellness programs offering personalized content and activities
  • Professional setting with opportunities to work alongside recognized experts in their fields
  • Multiple health plan options
  • Dental coverage
  • Vision coverage
  • 401(k) plan
  • Generous paid time off
  • Discretionary bonus
  • Life, health, accident, and disability insurance

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