Faegre Drinker एक पूर्ण-सेवा कानूनी सेवा फर्म है, जो बहुराष्ट्रीय कंपनियों को जटिल लेन-देन, मुकदमेबाजी और नियामकीय मामलों में सहायता प्रदान करती है। इसके उद्योग-केंद्रित अभ्यास कानूनी सलाह, ग्राहक संबंधी अंतर्दृष्टि तथा सेवा और नवाचार पर जोर को एक साथ जोड़ते हैं। फर्म संयुक्त राज्य अमेरिका के विभिन्न कार्यालयों के साथ-साथ लंदन और शंघाई में भी कार्य करती है, और इसका काम उद्यमों की कानूनी तथा परामर्श संबंधी आवश्यकताओं तक फैला हुआ है।
Senior Business Process Design Lead – Scottsdale Hybrid
Lead the redesign of law-firm workflows using Human-Centered Design and Lean Six Sigma. Guide Design Lab engagements from discovery through implementation, measurement, and continuous improvement.
संयुक्त राज्य
एरिज़ोना
इलिनॉय
न्यूयॉर्क
पेंसिल्वेनिया$1,60,000 – $1,83,000 / वर्ष
हाइब्रिडपूर्णकालिकवरिष्ठआवश्यक भाषा: अंग्रेज़ीव्यावसायिक संचालनविवरण
- Work with practice groups and operational teams to observe workflows, understand daily decisions, and uncover bottlenecks
- Use Human-Centered Design techniques such as observation, interviews, and journey mapping
- Facilitate process-mapping sessions and develop current- and future-state maps, swim lane diagrams, and service blueprints in Miro or Lucid
- Apply Lean Six Sigma methods to reduce rework, delays, and unnecessary process steps
- Create future-state workflows that identify opportunities for process changes, automation, and AI
- Set baseline metrics, develop business cases, and evaluate outcomes after implementation
- Collaborate with engineering and AI teams to convert future-state designs into actionable requirements
- Lead client engagements delivered through the firm’s Design Lab
- Manage engagement planning, coordination, schedules, and quality standards
- Capture approved processes in standard operating procedures, RACI charts, and assigned process ownership structures
- Support the hiring, development, and mentoring of a small process design team
- Handle special projects and other assigned responsibilities
आवश्यकताएँ
- Bachelor’s degree in business, industrial engineering, design, human-computer interaction, or a related field, or equivalent professional experience
- Five or more years of experience in business process improvement, service design, or operational excellence within management consulting, professional services, or another complex regulated setting
- Experience advising clients, facilitating senior stakeholders, and presenting recommendations to executives
- Proven leadership of process mapping, discovery sessions, stakeholder workshops, and design sprints
- Advanced proficiency with Miro or Lucid, including Lucidchart or Lucidspark
- Working knowledge of Lean Six Sigma methods and tools such as DMAIC, SIPOC, value stream mapping, and root cause analysis
- Strong grounding in Human-Centered Design, with practical experience in contextual observation, user interviews, journey mapping, ideation, and rapid testing
- Ability to develop business cases and assess outcomes using operational data
- Ability to learn unfamiliar legal and business domains quickly and turn complex processes into clear, practical structures
- Ability to synthesize complex research into actionable insights and recommendations
- Strong analytical, problem-solving, diplomatic, interpersonal, verbal, and written communication skills
- Ability to collaborate effectively in a virtual work environment
- Ability to remain composed and effective in a high-pressure, deadline-driven setting
- Ability to build and sustain positive relationships in a collaborative, client-service-focused environment
- Sound judgment and discretion when handling highly confidential information
- Ability to work independently, organize and prioritize accurately, and maintain strong attention to detail
- Formal Human-Centered Design training or a portfolio demonstrating HCD work preferred
- Lean Six Sigma Green Belt or equivalent certification preferred; Black Belt is a plus
- Change management certification or equivalent consulting-firm training preferred
- Management consulting experience in operations, transformation, or experience design preferred
- Experience in law firms or other professional services organizations preferred
लाभ
- Flexible work arrangements designed to support work-life success
- Opportunities to take part in firm-sponsored volunteer events
- Wellness programs offering personalized content and activities
- Professional setting with opportunities to work alongside recognized experts in their fields
- Multiple health plan options
- Dental coverage
- Vision coverage
- 401(k) plan
- Generous paid time off
- Discretionary bonus
- Life, health, accident, and disability insurance