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Intellect
Intellect
51 – 200 Employees
H1B Visa SponsorHealthcareSaaSWellness
Intellect is a healthcare and wellness SaaS company developing workplace mental health support for organizations and their employees. Its research-backed platform combines self-guided wellbeing programs with access to licensed psychologists, behavioural health coaches, and crisis support, helping people find care through a more accessible and personalized mental health journey. Intellect also gives HR teams tools to support employee wellbeing and address challenges such as anxiety, productivity, and team dynamics. The service is designed for international use, with support available in multiple languages and countries.
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Senior Associate, Business Operations & Strategy — Malaysia Remote

Drive ANZ business operations and strategy for Intellect, coordinating cross-functional priorities, tenders, pipeline reporting, compliance checks, and client go-lives.

MYMalaysiaRemoteFull-timeSeniorEnglish RequiredBusiness Operations
Go

Description

  • Translate the ANZ General Manager’s priorities into structured requests for Product, Operations, Clinical, Legal, and Revenue teams, and track delivery through completion.
  • Lead the weekly ANZ-to-HQ status process and escalate decisions to the General Manager.
  • Maintain a current register of ANZ strategic initiatives, including owners, status, dependencies, and next steps.
  • Project-manage the HQ workstream for new client go-lives, covering product configuration, clinical resourcing, and operational setup.
  • Manage 3–5 ANZ initiatives concurrently from initial scope through final outcome.
  • Draft structured Product requirements and identify delivery delays before they create client risks.
  • Analyze competitor proposals and pricing, the 2027 value proposition and pricing strategy, and gaps in market SLAs.
  • Prepare business cases and briefing materials for leadership forums.
  • Keep weekly ANZ HubSpot pipeline data accurate and up to date.
  • Own ANZ inputs for the monthly business review using the regional standard format.
  • Identify pipeline coverage gaps three months ahead of quarter end.
  • Lead Go/No-Go decisions for new tenders and maintain the decision criteria.
  • Manage compliance pre-checks covering insurance, the Fair Jobs Code, data sovereignty, and accreditation.
  • Support the RFP specialist on priority bids and oversee the scope and costs of external bid consultants.
  • Coordinate ANZ people processes, office and operating needs, and the General Manager’s non-commercial administration.

Requirements

  • Bring 3–6 years of experience in management consulting, strategy and operations, business operations, or commercial roles, preferably within a scaling B2B or SaaS company.
  • Demonstrate that you can take an incomplete brief and deliver the initiative with minimal supervision.
  • Have experience influencing senior stakeholders across functions, including making and enforcing a “no” or “not now” decision when necessary.
  • Work effectively through ambiguity by making informed decisions with partial information and adapting as circumstances change.
  • Apply strong commercial and financial skills across pricing, margin, business cases, and pipeline analysis.
  • Use disciplined project-management practices, including registers, cadences, and consistent follow-through.
  • Write clearly and concisely for executive audiences.
  • Have experience with HubSpot or another CRM, along with reporting and dashboard tools.
  • Bring exposure to tenders, procurement, or regulated sectors such as health, insurance, or government.
  • Understand the Australian market, EAP, workplace mental health, or psychosocial risk.
  • Use AI tools confidently and practically to improve speed and effectiveness.

Benefits

  • Join a global company with a diverse workforce spanning nearly 20 countries.
  • Take advantage of a generous leave policy designed for rest and recovery.
  • Receive a company-wide Christmas week off in addition to annual leave.
  • Take a day of leave on your birthday.
  • Have one quarterly mental health day focused on wellbeing.
  • Use flexible work arrangements aligned with your lifestyle and goals.
  • Work in a culture that respects personal time and supports long-term wellness.
  • Access comprehensive medical insurance coverage.
  • Be eligible for a performance bonus that recognises strong results.
  • Receive an annual budget for professional development.
  • Access premium mental health coaching, app-based resources, and a dedicated budget for clinical and psychiatric care.
  • Take part in regular social events and communities outside day-to-day work.

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