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NewRocket
NewRocket
501 – 1,000 Employees
Skilled Worker Visa SponsorConsultingHealthcareInsurance
NewRocket is a global ServiceNow consulting and technology partner that helps enterprise organizations address complex business needs through advisory, transformation, implementation, and managed services. Its work spans platform development and integrations, security, risk and resilience, and technology excellence, with a strong focus on improving customer and employee experiences. NewRocket also brings UI and UX design expertise to workflow modernization, helping organizations streamline processes across sectors including consulting, healthcare, insurance, education, financial services, and the public sector.
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Senior AI Software Engineer, ServiceNow (Remote, US)

Build AI-powered ServiceNow applications and workflows for NewRocket customers. Integrate machine learning, natural language processing, and predictive analytics across enterprise platform modules.

USUnited StatesRemoteFull-timeSeniorEnglish RequiredAI EngineerMachine Learning Engineer
CloudETLITSMServiceNowSOAP

Description

  • Gather system requirements from end users, IT teams, and stakeholders.
  • Build and deploy AI-powered applications and workflows on ServiceNow.
  • Integrate machine learning, natural language processing, and predictive analytics with ITSM, ITOM, CSM, and HRSD modules.
  • Oversee application design, coding, debugging, testing, troubleshooting, and documentation.
  • Develop programs and test and debug applications.
  • Create custom or product-based solutions using ServiceNow applications.
  • Configure REST and SOAP connections between ServiceNow and other applications.
  • Apply impact assessment rules to service maps and validate them with technical experts and stakeholders.
  • Take part in user acceptance testing for maps, impact rules, and event management work.
  • Move update sets and data between relevant ServiceNow environments.
  • Resolve production incidents within this area of work.
  • Coordinate map and event work with the ServiceNow technical lead to maintain consistent methods and shared patterns.

Requirements

  • At least three years supporting ServiceNow implementation, administration, configuration, or development across two or more capabilities, such as ITSM or ITOM.
  • Strong experience with ServiceNow AI and automation tools, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist.
  • Practical experience implementing and improving Now Assist features.
  • Experience connecting ServiceNow to other systems through MID Servers and cloud-to-cloud integrations.
  • Experience with SOAP and REST web service integrations.
  • Experience building automated, two-way integrations between systems.
  • Knowledge of data extraction methods such as JDBC, ODBC, or ETL integrations.
  • Demonstrated experience implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows.
  • ServiceNow scripting experience, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and scripting.
  • Ability to manage strategic planning, resource allocation, production methods, and coordination of people and resources.
  • Ability to adapt quickly in a fast-paced setting.
  • Bachelor’s or master’s degree in computer science, information technology, AI/ML, or a related field.
  • Willingness and ability to continue learning within the ServiceNow platform and beyond.
  • Expected to earn ServiceNow competency certifications and module accreditations.
  • Preferred certifications include ITIL Foundation, ServiceNow CSA, and CAD.

Benefits

  • Official ServiceNow training.
  • Opportunity to earn multiple ServiceNow certifications.
  • Project support and guidance.
  • A diverse and inclusive workplace.
  • Equal opportunity and affirmative action employer.
  • Support for disability accommodations.

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