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Gametime
Gametime
201 – 500 Employees
H1B Visa SponsoreCommerceEntertainmentSports
Gametime is an e-commerce and entertainment platform for finding last-minute tickets to live events across North America. Its marketplace covers professional and college sports, concerts, comedy, theater, and other experiences, including events from the NFL, NBA, MLB, NHL, and MLS. Gametime focuses on making spontaneous outings easier to plan through a streamlined ticket-buying experience, all-in pricing that shows fees upfront, and a lowest price guarantee.
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Senior AI Engineer, Customer Experience

Build production AI agents and workflows for Gametime’s live-event ticketing operations. Improve fan support, marketplace processes, and operator tools through practical automation.

USUnited States
$150,000 – $220,000 / year
RemoteFull-timeSeniorEnglish RequiredAI EngineerMachine Learning Engineer
SQL

Description

  • Map and document high-impact workflow improvements across Fan Operations and Marketplace Operations
  • Build agentic workflows for issue triage, routing, response drafting, refunds, disputes, seller risk, event cancellations, SLA monitoring, escalations, and related operational work
  • Connect internal and external Gametime data systems
  • Create practical tools such as streamlined UIs, Slack interfaces, scheduled agents, and knowledge-retrieval systems
  • Guide operators through staged AI adoption and workflow redesign
  • Identify repeatable solutions and expand successful tools across Fan Operations and Marketplace Operations
  • Train operations colleagues to use AI tools, create automations, and approach work as workflows
  • Manage projects from initial design through production release, monitoring, iteration, and impact measurement
  • Assess emerging agent frameworks, large language model capabilities, and AI tools
  • Help shape AI-integrated engineering practices across Gametime’s Operations organization
  • Deliver production agents used weekly while reducing manual resolution time, improving fan satisfaction, and expanding operator capacity

Requirements

  • At least four years of experience in technical operations or software engineering, including one or more years building production LLM or agentic systems
  • Experience delivering production tools for non-engineering users, beyond internal developer tooling
  • Ability to partner with nontechnical stakeholders, turn domain expertise into technical requirements, and explain delivered systems in clear language
  • Evidence of coaching or enabling others, formally or informally, with measurable changes in how they work
  • Comfort working in ambiguous situations
  • Experience with customer operations, CX tooling, trust and safety, or marketplace operations
  • Experience in ticketing, e-commerce, or two-sided marketplace environments
  • Familiarity with support-tooling platforms
  • Knowledge of RAG pipelines, vector databases, and evaluation frameworks, especially for retrieval and automated response generation
  • Experience using data tools such as SQL, dbt, or Snowflake
  • Previous experience in an embedded or cross-functional engineering position
  • Background in consulting, solutions engineering, or another client-facing technical role

Benefits

  • Competitive equity package
  • Flexible paid time off
  • Medical, dental, and vision insurance
  • Life insurance and disability coverage
  • Family-forming support through Carrot Fertility
  • 401(k) and HSA
  • $1,200 in annual Gametime event credits
  • Company off-sites and wellness programs
  • Tenure recognition

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