Gainwell Technologies
Gainwell Technologies
Gainwell Technologies develops digital and cloud-enabled solutions for the human services and public health ecosystem. The company works with clients across all 50 U.S. states on healthcare initiatives including Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions. Its work connects technology with public health delivery, healthcare administration, and efforts to improve health outcomes and community well-being.

Remote Pharmacy Support Supervisor in Illinois

Lead a remote pharmacy technician support team for Gainwell Technologies in Illinois. Oversee escalations, performance, training, service levels, and operational improvement.

Description

  • Lead and support a remote team of pharmacy technician support representatives
  • Handle escalated customer inquiries and advise on complex cases
  • Track and assess performance metrics to uphold service quality and SLA compliance
  • Create and deliver team training programs
  • Partner with leadership to improve processes and operational performance
  • Manage workflows to ensure accuracy, compliance, and efficient service
  • Coach and develop a strong-performing support team
  • Work with management to deliver strategic objectives

Requirements

  • At least six years of customer service experience, preferably in healthcare, pharmacy support, or insurance
  • At least two years of remote leadership or supervisory experience
  • Strong analytical and problem-solving abilities
  • Hands-on experience with CRM platforms, help desk software, and performance monitoring tools
  • Excellent written and verbal communication skills
  • Demonstrated ability to lead and mentor a team

Benefits

  • Flexible work arrangements
  • Opportunities for learning and career growth
  • Generous flexible vacation policy
  • Employer-matched 401(k) plan
  • Comprehensive health coverage
  • Educational assistance
  • Leadership and technical development academies
  • Potential opportunities for career progression

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