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Remote Pharmacy Support Supervisor in Illinois
Lead a remote pharmacy technician support team for Gainwell Technologies in Illinois. Oversee escalations, performance, training, service levels, and operational improvement.
संयुक्त राज्य
इलिनॉय$48,400 – $69,200 / वर्ष
रिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीसहायता इंजीनियरविवरण
- Lead and support a remote team of pharmacy technician support representatives
- Handle escalated customer inquiries and advise on complex cases
- Track and assess performance metrics to uphold service quality and SLA compliance
- Create and deliver team training programs
- Partner with leadership to improve processes and operational performance
- Manage workflows to ensure accuracy, compliance, and efficient service
- Coach and develop a strong-performing support team
- Work with management to deliver strategic objectives
आवश्यकताएँ
- At least six years of customer service experience, preferably in healthcare, pharmacy support, or insurance
- At least two years of remote leadership or supervisory experience
- Strong analytical and problem-solving abilities
- Hands-on experience with CRM platforms, help desk software, and performance monitoring tools
- Excellent written and verbal communication skills
- Demonstrated ability to lead and mentor a team
लाभ
- Flexible work arrangements
- Opportunities for learning and career growth
- Generous flexible vacation policy
- Employer-matched 401(k) plan
- Comprehensive health coverage
- Educational assistance
- Leadership and technical development academies
- Potential opportunities for career progression
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