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ConnectWise
ConnectWise
501 – 1,000 Employees
H1B Visa SponsorCybersecurityEnterpriseSaaS
ConnectWise builds software and services for managed service providers (MSPs), bringing IT operations, cybersecurity, and business management tools together. Its Asio platform supports monitoring and management, data protection, service automation, documentation, quoting, and financial workflows. ConnectWise also works with technology vendors through partnerships and integrations and supports the MSP community with industry events and resources.
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Remote Partner Success Manager, Florida — ConnectWise

Help ConnectWise technology solution provider partners increase software adoption, realize value, and support renewals. Use account insights, executive reviews, and cross-functional coordination to advance partner goals.

USUnited StatesFLFloridaRemoteFull-timeJuniorEnglish RequiredCustomer SuccessCustomer Success Manager
Cloud

Description

  • Support cross-functional teams with careful attention to detail.
  • Research, analyze, and document findings using tools such as Gong, Gainsight, and Salesforce.
  • Help partners improve adoption and return on investment, and work with ConnectWise stakeholders to support renewals.
  • Build and maintain relationships across partner accounts.
  • Develop contacts across partner organizations to help them meet their objectives.
  • Track partner usage, health indicators, maturity scores, renewal dates, and growth opportunities, then turn those insights into success strategies.
  • Understand partners’ business challenges and respond to their needs.
  • Spot risks to partners’ business goals and develop mitigation plans.
  • Navigate customer organizations to build relationships with executives and other stakeholders.
  • Recommend solutions using the ConnectWise platform and related playbooks, escalating complex cases to senior resources.
  • Identify escalations and coordinate resolutions with leadership and cross-functional teams.
  • Lead regular Quarterly Business Reviews (QBRs) to assess performance, uncover growth opportunities, and strengthen strategic alignment.

Requirements

  • Experience with customer success fundamentals.
  • Can explain how new technology and processes affect partner use cases.
  • Strong communication, organization, and analytical skills.
  • Able to quickly understand and clearly explain technical and business concepts.
  • Skilled at leading and facilitating executive partner meetings, including QBRs.
  • Can adapt to shifting priorities, move between tasks, and deliver under tight deadlines.
  • Broad knowledge of SaaS business models, including subscription management, cloud service delivery, product scalability, security protocols, and customer relationship practices.
  • Working knowledge of ConnectWise products, platform features, capabilities, and best use cases is preferred.
  • Bachelor’s degree in a related field or equivalent business experience.
  • At least one year of relevant experience.
  • Travel of 0–10% may be required.

Benefits

  • Hybrid or remote work depending on location.
  • Travel of 0–10% may be required.
  • Equal employment opportunities.
  • Reasonable accommodations for qualified individuals with disabilities.
  • Other benefits and privileges of employment.

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