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Carenet Health
Carenet Health
1,001 – 5,000 Employees
HealthcareHealthcare InsuranceTelecommunications
Carenet Health works with healthcare providers and payers to connect people with care and support. Its services include telehealth, personalized health advocacy, care management, and consumer engagement, with a focus on closing gaps in care and helping patients navigate healthcare. The company combines healthcare expertise, technology, and consumer insights to support better care experiences and outcomes. Carenet Health operates across healthcare, healthcare insurance, and telecommunications; this profile does not specify current roles or hiring needs.
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Remote Healthcare Customer Service Representative

Make outbound calls for Carenet Health, helping health plan members explore care assessments and healthcare benefits. Resolve concerns, encourage engagement, and guide members toward care goals.

USUnited States
$15 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Call patients and members to discuss healthcare needs, benefits, and in-home or virtual evaluations.
  • Build rapport, explain program value, address hesitations, and encourage participation.
  • Describe healthcare programs, respond to resistance, and help turn opportunities into successful outcomes.
  • Support members in setting healthcare goals and taking steps to reach them.
  • Research and resolve issues while providing attentive customer service.
  • Respond to member concerns with empathy and sensitivity, offering practical, value-focused solutions.
  • Resolve concerns, anticipate members’ needs, and provide proactive support.
  • Meet productivity targets through consistent, effective customer interactions.
  • Adjust appointments and schedules to meet customer needs and expectations.

Requirements

  • High school diploma or GED, verified during the background check.
  • Strong computer skills, including data entry, screen navigation, and efficient keyboarding.
  • Experience with Microsoft Outlook and Word.
  • Excellent customer service skills and a warm, compassionate manner.
  • Ability to follow schedules and complete daily tasks.
  • Strong oral and written communication skills.
  • Empathy and care for others.
  • Have two monitors, each at least 22 inches, with HDMI and DisplayPort connections ready before starting.
  • Hiring assessments may be required to advance in the process.
  • Complete assessments independently; unauthorized assistance may result in disqualification or termination.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) plan with company matching.
  • Paid time off and paid holidays.
  • Flexible spending accounts.
  • Employee wellness programs.
  • Career development and growth opportunities.

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