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Omnissa develops an AI-driven digital work platform for organizations managing modern employee environments and IT operations. Its offerings include unified endpoint management, virtual desktops and applications, and security and compliance capabilities, helping businesses deliver secure, adaptable access to digital tools. The company serves enterprise teams across sectors including healthcare, financial services, and retail, with cloud-native technology designed to support productive workforces.
Remote Customer Success Manager, United Kingdom — Omnissa
Guide Omnissa customers in adopting digital workplace solutions, achieving measurable outcomes, and identifying opportunities to grow their use. Build executive relationships and support retention through strategic customer success planning.
Description
- Increase customer value and adoption of Omnissa solutions.
- Create and maintain Customer Success Plans tied to measurable business outcomes.
- Track customer health and address potential risks early.
- Encourage product use and consumption while helping customers reach their goals.
- Build strategic relationships with business decision makers and executive stakeholders.
- Present business and technical information to audiences from practitioners to executives.
- Lead Executive Business Reviews covering value, ROI, adoption, and future roadmaps.
- Advise customers on strategy and relevant industry practices.
- Support retention through proactive engagement and demonstrated value.
- Spot opportunities for expansion, cross-selling, and broader platform adoption.
- Work with Sales and Renewals teams to support lasting customer success.
- Coordinate with Support, Engineering, Product Management, Sales, Services, and Solution Architects.
- Help ensure customer issues are resolved promptly.
- Represent customer needs and inform product improvements.
- Encourage customer references, success stories, advisory boards, and advocacy programs.
- Help shape roadmaps around customer business priorities.
- Contribute to thought leadership and Customer Success practices.
Requirements
- Background in Customer Success, Account Management, Consulting, Professional Services, or another customer-facing field.
- Track record of managing enterprise and strategic customer relationships.
- Strong executive presence and skills in communication, presentations, and stakeholder management.
- Ability to connect technology capabilities with business outcomes.
- Experience in SaaS, cloud, digital workspace, infrastructure, or enterprise software.
- Strong analytical, problem-solving, and relationship management abilities.
- Preferred: Experience with Omnissa, Workspace ONE, Horizon, Digital Employee Experience, or related End-User Computing solutions.
- Preferred: Familiarity with Customer Success methods, customer health frameworks, adoption strategies, and value realization practices.
- Preferred: Experience supporting renewals, retention, and customer expansion.
- Preferred: Familiarity with enterprise workplace transformation and employee experience initiatives.
- Travel may be required up to 20%, depending on customer and business needs.
Benefits
- Professional development opportunities.
- Opportunities to collaborate and innovate.
- Career advancement opportunities.
- Customer-focused culture.
- Remote or office-based work depending on business requirements and candidate location.
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