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Nordhealth
Nordhealth
201 – 500 Employees
ConsultingHealthcareHealthcare Insurance
Nordhealth is a healthcare software company developing products intended to improve how healthcare is delivered and managed. With an internationally expanding operation and a team spanning development, sales, customer service, and project coordination, the company hires across a range of functions. Its opportunities include fully remote and hybrid positions in Europe and the UK, making Nordhealth relevant to professionals seeking work in healthcare technology and related services.
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Enterprise Customer Success Manager, UK Remote

Lead strategic customer relationships with UK veterinary organizations using Nordhealth’s cloud-based practice management software. Drive retention, expansion and product adoption while partnering with customer executives.

GBUnited KingdomRemoteFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Manage a portfolio of high-value enterprise customers and develop strategic account plans.
  • Set governance practices across veterinary organizations with multiple sites.
  • Oversee renewals, account health, commercial risks and growth opportunities.
  • Build trusted relationships with C-suite executives and other senior leaders.
  • Run executive business reviews and address escalations and sensitive commercial discussions.
  • Develop success plans that connect product adoption with measurable business results.
  • Guide customers through organizational change, new product launches and AI-enabled capabilities.
  • Bring together Product, Engineering, Support, Implementation and Sales teams to meet customer needs.
  • Create customer references and case studies, and recruit advisory board participants.
  • Bring enterprise customer priorities to roadmap discussions and UK industry events.
  • Achieve retention, adoption, customer satisfaction and executive engagement goals.

Requirements

  • Bring a track record in enterprise customer success, strategic account management or a similar SaaS or technology role, managing complex, high-value relationships.
  • Show success supporting renewals, retention, account growth and commercial negotiations.
  • Have experience influencing C-suite stakeholders and handling escalations and difficult conversations.
  • Translate business priorities into account plans and interpret customer, commercial and product adoption data.
  • Lead cross-functional initiatives without direct authority.
  • Communicate and present clearly and effectively.
  • Be fluent in written and spoken English.
  • Be based in the UK.
  • Be able to travel to customer locations and industry events as needed.

Benefits

  • Competitive pay and benefits.
  • Opportunities to learn and grow professionally.
  • Tools selected to support your work.
  • Regular company events.
  • Meaningful work at a growing global healthcare SaaS company.
  • Talented colleagues around the world.

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